Lead Medical Assistant

OhioHealthWe are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.Job Description Summary:• Provides clinical support to health care professionals to ensure the delivery of quality health care services with problem solving and resource allocation, clarifying root causes and driving cross functional problem solving in the team as a whole. • Responsible for cost-effective utilization of employees and other resources while maintaining high standards of quality, service, and satisfaction. • Oversees and leads activities of clinical staff. • Serves as a clinical subject matter expert in the practice. Trains new clinical staff. • Leads and promotes clinical quality and safety standards.Minimum Qualifications:High School Diploma or EquivalentCompletion of School of Medical Assisting or Completion of Military medic training (deployed)Successful completion of a competency based orientation program.3+ years' experience working as a certified medical assistant in PCP practice or like practice for which they are applyingBasic Life Support (BLS) within 120 days of hireResponsibilities And Duties:Facilitates efficient and effective patient flow including preparing the patient for the visit and providing specific services as determined by providers in accordance with provider licensure, OH policy and scope of practice.Successful completion of Care Connect EMR documentation skillsPerforms necessary administrative duties that assure all information is current and updated. Includes maintenance and monitoring of EMR inbasket.Maintains and cleans environment, work area, equipment, and communicates any equipment malfunctions to appropriate dept/unit personnel.Communicates with patients and customers in a respectful and caring mannerCommunicates, collaborates, and anticipates the needs of the health care team in order to ensure continuity and quality of care and coordination of services.Collects, monitors, and reports patient data and needs as appropriateMaintains documentation guidelines around patient chargeable items/servicesExhibits understanding and promotes the practice of safety, infection control and clinical standards to ensure optimal employee performance.Proficient in process improvementMaintains employee performance to standard work and daily lead metrics.Facilitates efficient and effective patient flow including preparing the patient for the visit/admission and providing specific services and education as determined by the providers in accordance with provider licensure and policy.Performs necessary administrative duties that assure all information is current and updated. Includes maintenance and monitoring of EMR inbasket.Provides schedule management (provider care team lead) for ensuring patients see the right provider at the right time. Ensures patient flow is maintained.Responsible for daily improvement and care team tracking center, i.e., audits and collaborative review.Ensures EMR quality and billing accuracy.Determines work procedures, prepares work schedules, and expedites workflow.Work is exact, near, and conforms to OhioHealth policies and procedures.Supports business metrics for the practice.Assists Practice Manager (and/or Clinical Manager) with maintaining clinical competence of other medical assistants. Notifies Practice Manager of any staffing shortages and/or needs. Assists with coverage of those shortages. Assists Practice Manager with daily staffing of clinical positions. Arranges coverage for sick call-ins, vacations, leaves, and other time off.Partners with Practice Manager (and/or Clinical Manager) to resolve operational and staffing issues.Communicates with patients and customers in a respectful and caring manner.Is compliant with scope of practice.As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.Additional Job Description:Associate's Degree or higherExperience using EPICExperience as PreceptorCommittee involvementFive+ years of experience working in a physician practice or healthcare settingExperience as an EPIC SuperUserExperience in Process ImprovementExperience as Committee lead or co-chairExperience in Project managementTeaching experienceSupervisory/ informal leadership experienceWork Shift:DayScheduled Weekly Hours :40Department:Mansfield Foot and AnkleJoin us!... if your passion is to work in a caring environment... if you believe that learning is a life-long process... if you strive for excellence and want to be among the best in the healthcare industryEqual Employment OpportunityOhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment