Store Manager

Job Title: Store Manager

Reports To: General Manager

Direct Reports: FT Sales, PT sales/ stock

Principal Accountabilities:

• Lead store teams to achieve / exceed Retail Net Sales Plans through training and coaching.
• Create an outstanding service/ customer experience culture.
• Lead and drive the VIP and Client Outreach efforts Daily/ Weekly/ Monthly
• Be a Ramy Brook in store Brand Ambassador
• Provide feedback to the team to ensure they are meeting KPI goals and improving on their skills.
• Keep the store compliant with all company policies.
• Lead/ Manage/ Train on all store policies and procedures – FOH and BOH
• Recruit train and develop a high-performing team year-round, ensuring a continuous pipeline of qualified candidates. Maintain a strong talent bench to ensure the store operates smoothly, even during off-seasons.
• Complete weekly and monthly reports, incorporating both quantitative data and qualitative insights (soft data) that are not captured in standard reporting, to provide a comprehensive overview of store performance and opportunities for improvement.
• Partner with Marketing on planning and execution of all Events
• Work closely with the Visual Director on Weekly / Monthly Floor sets.

Responsibilities:

• Execute business plans to achieve and exceed monthly sales plans.
• Create an environment focused on excellent customer experience.
• Communicate with General Manager and corporate partners weekly on state of the business / needs in Weekly Recap
• Ensure stock levels are healthy and monitor based on business needs; Biweekly OTB review.
• Work with VIP clients and manage clienteling efforts.
• Partner with PR and Marketing to plan weekly/ monthly in Store Events
• Adhere to and work on further developing all store operation policies and procedures.
• Suggest and work on ways to drive sales (plan events, make merchandise changes)
• Maintain Visual and Floor Merchandising standards.
• Maintain organized BOH, partner weekly with Logistics.
• Submit weekly reorder requests to General Manager
• Track Inventory/ LP

Required Skills:

• At least 4-6 years of management experience in the retail industry with a proven history of successfully managing a store team.
• Desire to inspire others and lead a culture of customer service champions; results oriented and sales driven.
• Expertise in store operations and logistics
• Training, coaching, recruiting, planning, organizational, and performance management skills; team player
• Entrepreneurial mindset with the ability to react to business trends and identify areas of opportunity and problem solve quickly