Resort Manager

Resort Manager

Dolphin Group, established in 1992, stands as a testament to the power of vision, collaboration, and unwavering commitment.

Over the years, we have transformed from a budding enterprise to a leading conglomerate in [Qatar], with a diversified portfolio that spans across multiple sectors. Our growth narrative is not just about numbers but about the relationships we've nurtured, the partnerships we've forged, and the milestones we've achieved.

Job Description

We are seeking a dynamic and experienced Resort Manager to lead our luxurious property in the vibrant city of Beirut, Lebanon. As the Resort Manager, you will be responsible for overseeing all aspects of our resort operations, ensuring exceptional guest experiences, and driving business growth.

• Oversee daily resort operations, including front office, housekeeping, food and beverage, and maintenance departments
• Develop and implement strategic plans to maximize revenue and profitability
• Ensure the highest standards of customer service and guest satisfaction
• Manage and mentor a diverse team of hospitality professionals
• Create and maintain budgets, financial reports, and performance metrics
• Collaborate with sales and marketing teams to develop and execute promotional strategies
• Plan and coordinate special events and activities for guests
• Address and resolve guest complaints and concerns promptly and professionally
• Ensure compliance with local regulations and international hospitality standards
• Continuously improve resort facilities, services, and guest experiences

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Minimum 5 years of experience in hotel or resort management, preferably in a luxury hospitality environment
• Proven track record in financial management and budgeting
• Strong leadership skills with the ability to motivate and develop staff
• Excellent communication and interpersonal skills
• Proficiency in hospitality management software and Microsoft Office Suite
• Knowledge of the Lebanese hospitality industry and local regulations
• Understanding of international hospitality standards and best practices
• Experience in marketing, sales, and revenue management
• Ability to make decisive decisions and solve complex problems
• Fluency in English; knowledge of Arabic and/or French is a plus
• Professional certifications in hospitality management are preferred