Product Manager

Product Manager

The Product Manager owns the vision and strategy, roadmap, and feature definition for a product within a product group. Responsibilities include writing stories to define outcomes and product requirements as well as planning and managing product features through the product development process. This role manages the product backlog while prioritizing work and making product-related decisions based on the needs and expectations of users and stakeholders. The individual in this role identifies and manages work independently while working closely with both internal and external partners. Although this role is responsible for end-to-end delivery of a product, which includes managing the product backlog and prioritizing work for the team, more day-to-day focus is placed on identifying key gaps in product features, capturing product requirements, and defining outcomes or key performance indicators (KPIs).

Essential Job Functions:

User Insight & Product Definition

• Develops solid understanding of the business and product areas within focus, as well as the relevant data that can be used to inform key decisions
• Defines the product and identifies gaps and user needs by creating a vision, strategy, and requirements documents for a product
• Utilizes available data to identify user needs
• Performs experiments and participates in primary research to uncover additional user value

Product Portfolio Management

• Develops, manages, and owns the product roadmap at the product level
• Makes trade-off decisions for a product
• Demonstrates expertise within their product area
• Builds partnerships with relevant stakeholder teams
• Coordinates with interdependent teams
• Builds and leverages solid working relationships with business and product stakeholders, UI/UX, architecture, and technology teams to facilitate product and user success
• Participates in the intake process for their product domain

Product Planning & Prioritization

• Leads the product planning process by developing requirements documents (user stories, acceptance criteria, use cases) for a product or product release
• Maintains a prioritized backlog based on defined user value, aligning with product strategy and resource capacity; uses data and analytics to prioritize the product backlog appropriately
• Works closely with UI/UX to set the direction for the design of the user experience of a product
• Determines release goals, prioritization, implementation, and iteration plans for a product according to user value

Product Development

• Facilitates the development process by reviewing demos with the technology team and validating acceptance criteria for the product
• Provides UX/UI approval for the assigned product
• Tracks development work and identifying bugs at a product level
• Identifies issues that will keep the product from delivering on time or at the right level of quality, assesses alternatives to resolve, builds a plan for resolution, and communicates to leadership

Launch

• Leads product launches by working with relevant stakeholders to develop launch plans for a product
• Identifies issues and blockers that may delay the launch or impede the success of a product, and presents alternatives for resolution to leadership
• Coordinates formal UAT where necessary
• Develops product documentation and training materials for users in support of product launches
• Tracks and reports on product launch metrics, utilizing feedback to drive associated actions and product iteration
• Leads post-launch reviews and drives incorporation of feedback in future product releases

Operate

• Works with internal and external teams and users to identify, classify, and resolve product-level user issues
• Identifies new and innovative methods and metrics for tracking product success, works with the technology team to improve reports and monitoring
• Works with stakeholder teams to actively monitor metrics
• Tracks performance trends and gathers user feedback to determine product-level gaps, development opportunities, and if necessary, product end-of-life plans
• Represents team in product-level discussions with stakeholders
• Attends business reviews, supplying product/feature results as necessary; provides input into business cases when new products/features are being developed

Team Development & Continuous Improvement

• Provides coaching and guidance to more junior-level product management team members
• Follow, understand, and apply relevant industry trends, research, and best practices in technology and product management
• Demonstration of FINRA's values.
• Collaboration, both in-person and virtually, in furtherance of FINRA's mission of investor protection and market integrity.

Other Responsibilities:

• Work performed in an office environment.
• Extended hours may be required.

Education/Experience Requirements:

Minimum Qualifications

• Bachelor's Degree in Business, Marketing, Engineering, Communications, or related field (or equivalent work experience in a related field)
• 5 years of experience in one or more of the following: product management, project management, business analysis, program management, or product marketing
• 3 years of experience in product and/or experience management
• Strong writing ability
• Strong business acumen
• Experience with Agile software development
• Experience working cross-functionally in a large organization
• Experience working closely with senior leadership
• Experience translating data into quantifiable actions/deliverables

Preferred Qualifications

• Master's Degree in Business Administration or similar advanced degree
• CSPO Certification
• Experience in the Financial Services industry
• Strong financial acumen

Working Conditions:

• Hybrid work environment, with defined in-person presence requirements.
• Extended hours may be required.

For work that is performed in CO, FL, TX, IL, PA, MA, MD, VA, Washington, DC, NY and NJ, please refer to the chart below for the salary range for the corresponding location. FINRA complies with all state and local pay transparency laws and regulations requiring the disclosure of salary ranges for the position. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate's skill set, level of experience, education, and market considerations.

CO/FL/TX: Minimum Salary $97,700, Maximum Salary $176,100

IL/PA: Minimum Salary $107,500, Maximum Salary $194,100

MA/MD/VA/Washington, DC: Minimum Salary $112,300 Maximum Salary $202,500

NY/NJ: Minimum Salary $112,300, Maximum Salary $211,400

To be considered for this position, please submit an application. Applications are accepted on an ongoing basis.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

Employees may be eligible for a discretionary bonus in addition to base pay. Non-exempt employees are also eligible for overtime pay in accordance with federal, state, or local law. As part of its dedication to employee wellness, FINRA provides comprehensive health, dental and vision insurance. Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal. FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution, tuition reimbursement, commuter benefits, and other benefits that support employee wellness, such as adoption assistance, backup family care, surrogacy benefits, employee assistance, and wellness programs.

Time Off and Paid Leave*

FINRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program of 15 days of paid time off, 5 personal days and 9 sick days, unless otherwise required by law (all pro-rated in the first year). Additionally, we are proud to support our communities by providing two volunteer service days (based on full