Applications Engineer

Instrumart Sales And Service Support EngineerThere's an engineer behind everything we sell. This isn't just a tagline. We have a team of 20+ applications engineers that serve as our primary sales force, troubleshooters, and technical support staff. Yeah, we ask a lot of them but they're pretty smart. If you know what you're looking for, you can quickly and easily go online or call us to place an order. But, if you have a question or aren't entirely sure what you need or what might work best, then call us! Our engineer will work with you to find the best solution for your unique situation and, once you've made your purchase, they will continue to provide support for the life of that product.Responsibilities:Provide sales and service support to incoming leads on the phone, through our website, and via our online chat platformWork with customers to strategize solutions for their application challenges through engineering analysis and provide application quotations and post-sale product supportCollaborate with supporting departments to ensure accurate pricing, purchasing, and service for your customersReview cost accounting on sales orders to ensure profitability on each transactionBe the liaison between Instrumart and our vendors for sales, service, discount structure, and pricingWork with management, marketing, and website teams to establish go-to-market strategies, product documentation, and pricingAssist the shipping department in the pulling and verification of parts on sales orders or incoming shipmentsTest and verify products received from vendors and customersOccasionally perform production, calibration, and modification of existing components to meet application demandRequirements:Strong technical skills and business acumenExcellent time and workload management skillsCustomer service orientedCritical thinking- using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problemsAbility to quickly and efficiently learn new product technologiesInitiative and ability to work both independently and as part of a teamStrong attention to detailExcellent communication skills, both verbally and in writingAssociate's Degree in Mechanical, Electrical, or general Engineering is required; Bachelor's Degree is preferred.Previous sales and product support experience, along with product management experience, is preferred.Instrumart operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.Why Build a Career with Us?Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave. Training: FCG University learning and training platform available to all employees offering over 80k courses.Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.