Customer Service Representative: Healthcare Scheduling

Job Summary Highland Rivers provides treatment and recovery services to individuals impacted by mental illness, substance use disorders, and intellectual developmental disabilities. The Customer Service Representative Scheduler is the first impression of Highland Rivers Behavioral Health. The scheduler greets and directs individuals who call the facility, and utilizes knowledge of all programs and services to direct the call or schedule appointments efficiently. Duties and Responsibilities Demonstrate effective problem-solving skills. Promptly answer, screen, and process telephone inquiries with strict adherence to confidentiality and policies and procedures. Reschedule and cancel appointments as needed. Return all call center messages in a timely manner. Provide information on Highland Rivers Health programs. Collect and enter patient information into the Care Logic system accurately and thoroughly. Ensure consumers are referred to the clinical team for triage, if applicable. Utilize computer software to schedule appointments. Respond to all callers in a professional and compassionate manner. Promote pride in the call center and positive interpersonal relations among all team members. Seek and support changes in call flow processes and communication services. Request direction and supervision when appropriate. Use initiative and good, sound judgment. Maintain current and up-to-date data concerning schedules, accepted coverage, and any pertinent information. Meet expectations of internal and external customers by providing excellent service. Benefits Health Insurance through the State Health Benefit Plan of GA Flexible benefits such as dental, vision, life, and critical illness coverage Retirement plan with employer matching Four weeks of paid time off with increased accruals based on years of service Ten paid holidays One personal day Employer qualification for public student loan forgiveness NHSC loan forgiveness in qualifying counties Clinical supervision for candidates on a licensure track #J-18808-Ljbffr Highland Rivers Behavioral Health