Relationship Manager

Position Summary Serve as a strategic technology partner to senior leaders across Core Technology Infrastructure, driving governance, operational risk discipline, and end‑to‑end process optimization Oversee lifecycle management of CTI’s enterprise‑critical process inventory, ensuring accuracy, control effectiveness, and compliance with enterprise standards Act as the primary integration point between engineering teams, architecture groups, risk partners, and process owners Provide expertise in process architecture, control design, operational risk mitigation, and technology process governance Enable workflow automation, telemetry‑driven performance monitoring, and modernization of intake and operational routines Develop executive‑ready reporting artifacts, dashboards, and data‑driven insights using tools such as Excel, Tableau, and Jira Strengthen operational resiliency by improving process transparency, optimizing technology workflows, and reducing risk exposure Required Qualifications 5+ years of experience in process governance, operational risk management, or technology process architecture within a large‑scale enterprise technology environment Experience partnering with senior technology leaders and influencing technical decision‑making Demonstrated ability to execute process improvements, integrate control requirements, and deliver measurable operational outcomes Expertise in process design, control frameworks, operational risk principles, and compliance standards for global technology operations Proficiency with Excel, PowerPoint, Tableau, and workflow tools such as Jira Experience supporting portfolio, workflow, or operational performance management within technology or engineering organizations Desired Qualifications Familiarity with Orcit, POP, CIMA, and similar enterprise governance frameworks Bachelor’s degree in business administration, technology, engineering, or related field MBA or professional certifications such as PMP, Six Sigma, or ITIL (preferred) Skills Controls Management Oral Communications Risk Management Stakeholder Management Strategy Planning and Development Continuous Improvement Drives Engagement Influence Strategic Thinking Talent Development Data and Trend Analysis Decision Making Monitoring, Surveillance, and Testing Problem Solving Quality Assurance Shift 1st shift (United States of America) Hours Per Week 40 #J-18808-Ljbffr Dormont Manufacturing Co