Software Development Specialist

Description

IT Fundamentals – foundational IT skills including Windows support, basic networking, and hands-on troubleshooting.

Troubleshooting – demonstrated, methodical problem-solving and the ability to diagnose and resolve technical issues.

Communication – strong written and verbal skills, with the ability to convey technical information clearly and respond to customers in a timely manner.

Organization & Prioritization – able to manage multiple issues at once, prioritize effectively, and follow up reliably.

Independence & Quality – able to work independently and deliver consistent, high-quality results.

Scripting – comfort with light scripting in support of the RMM platform (e.g., PowerShell or similar), or clear aptitude to learn quickly.

Generative AI – basic, practical familiarity with everyday AI tools – for example, using an assistant to help draft a clear email response or summarize information. Deeper experience is welcome but not required.

Customer Service – a customer-first attitude and the interpersonal skills to handle requests professionally and patiently. Formal experience is a plus but not expected at this level; what matters is genuine care for the customer experience.

Technical Aptitude –ability to pick up new tools and technologies quickly. We don’t expect deep experience at this level, but we do expect someone who learns fast and is eager to grow their technical skills.

Skills

Development, Software development

Top Skills Details

Development

Additional Skills & Qualifications

Responsive, Timely Customer Communication

Acknowledges customer and stakeholder requests promptly.

Sets clear expectations on timing and provides regular status updates.

Explains technical information clearly and professionally to both technical and non-technical audiences, in writing and verbally.

Ownership and Reliable Follow-Up

Takes an issue from first report through to confirmed.

Closes the loop with the customer to verify the problem is actually solved.

Tracks open items and follows up proactively so nothing falls through the cracks.

Follows team process with documentation and ticket management.

Prioritization and Organization

Manages multiple concurrent requests and decides what to work on first based on urgency and impact.

Keeps tickets, tasks, and documentation organized and up to date.

Re-prioritizes calmly when new or higher-priority issues arrive.

Communicates up when help is needed in meeting priorities.

Consistent, High-Quality Work

Delivers dependable, thorough work.

Documents work clearly so others can understand, reproduce, and build on it.

Tests and double-checks solutions before considering them complete.

Strong Troubleshooting

Approaches problems methodically: gathers information, forms a hypothesis, isolates the cause, and verifies the fix.

Digs into root causes rather than treating symptoms.

Knows when to escalate – and provides clear, useful detail when doing so

Job Type & Location

This is a Contract position based out of Westbrook, ME.

The pay range for this position is $60.00 - $60.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Westbrook,ME.

This position is anticipated to close on Jul 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.