SLA-Driven Call Center Operations Manager
ASM Research, An Accenture Federal Services Company
A leading consulting firm is seeking a Call Center Operations Manager to oversee day-to-day operations of a call center, ensuring compliance with federal privacy standards and effective service delivery. Responsibilities include managing call center staff, refining workflows, and maintaining service quality across all shifts. The ideal candidate has a bachelor's degree in a related field, along with significant experience in project management. The compensation for this role ranges from $111,400 to $150,000. #J-18808-Ljbffr
Vacancy posted more than 2 months ago
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