SLA-Driven Call Center Operations Manager

$111.4k - $150k

ASM Research, An Accenture Federal Services Company

A leading consulting firm is seeking a Call Center Operations Manager to oversee day-to-day operations of a call center, ensuring compliance with federal privacy standards and effective service delivery. Responsibilities include managing call center staff, refining workflows, and maintaining service quality across all shifts. The ideal candidate has a bachelor's degree in a related field, along with significant experience in project management. The compensation for this role ranges from $111,400 to $150,000. #J-18808-Ljbffr

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the SLA-Driven Call Center Operations Manager in Dover, DE vacancy

Program Director Hematology & Oncology
...program development within a growing, mission-driven health system. Position Highlights *... ...Lead expansion efforts across two cancer centers serving a rapidly growing population *... ...metropolitan areas To schedule a call with me, please use this link: Tyler Burkle...
Suggested
Permanent employment
Full time
Immediate start
Relocation package
AMN Healthcare
Dover, DE
a month ago
Senior Operations Service Manager
$84.63k - $112.84k
...and trust is built into how we operate. If you’re ready to take... ...The Sr Operations Service Manager (OSM) serves as the primary post... ...partners closely with Repair Centers, Network Operations, Engineering... ...AI‑enabled efficiency, data‑driven decision making, and continuous...
Suggested
Temporary work
Remote work
Work from home
Lumen Inc
Dover, DE
1 day ago
Operations Manager - DDLC Support
...Position Overview The Operations Manager – DDLC Support leads day-to-day delivery operations for... ...dashboards such as volume, throughput, SLA attainment, quality, and workforce utilization... ...managing programs that include call center, telephony, cloud/IT infrastructure sustainment...
Suggested
Contract work
For contractors
For subcontractor
Work at office
Worldwide
ASM Research, An Accenture Federal Services Company
Dover, DE
1 day ago
Regional Operations Manager
$115.5k - $218.1k
...sales and service expertise to turn data-driven insights into innovative solutions that... ...In this position... The Regional Operations Manager will be responsible for managing the sale... ...process due to a disability, please call (***) ***-****. #LI-Remote #LI-LS1...
Suggested
Work at office
Immediate start
Remote work
Relocation
Flexible hours
Ford Motor Company
Dover, DE
1 day ago
Facilities Operation Manager - Electrical
$102.3k - $209.5k
...Description As Facilities Operations Manager – Electrical , you will... ...systems supporting OCI data centers. Reporting to the Site Operations... ...procedural discipline, and SLA performance. Oversee... ...****@*****.*** or by calling (***) ***-**** in the United...
Suggested
Temporary work
For contractors
Flexible hours
Oracle
Dover, DE
4 days ago
Sterile Processing Manager
...for you. Care to talk? Bayhealth Medical Center is Central and Southern Delaware’s... ...coordination of surgical instruments to the operating rooms and ancillary clinics. Has budgetary... ...records, temperature recordings, etc.). Manages vendor relationships related to Sterile...
Full time
Work experience placement
Shift work
Bayhealth
Dover, DE
1 day ago
Regional Account Manager
$61.7k - $77.1k
...leading global provider of cash and valuables management, digital retail solutions, and ATM... ..., mints, jewelers, and other commercial operations. Our network of operations in 51 countries... ...to evolve—powered by technology, driven by purpose, and united by values. With a...
Local area
Remote work
Brinks
Dover, DE
2 days ago
Manager, Customer Service
...Manager, Customer Service (Regulated Operations) Location: Hybrid within commutable distance to Dover... ...primary customer contact center. This role is accountable... ...processes, data‑driven insights, and effective team... ...support operations—such as call centers, email support, live...
Work at office
Chesapeake Utilities
Dover, DE
1 day ago
Manager of Client Management
$71.86k - $121.86k
...culture where your voice is valued. The Manager of Client Management leads innovative... ...~ Proven track record to deliver a data-driven, analytical approach to the client’s travel... ...colleagues through our global INclusion Groups, centered around common identities or initiatives,...
Immediate start
Flexible hours
American Express Global Business Travel
Dover, DE
4 days ago
Contracts Manager
$72.25k - $85k
...Job Title Contracts Manager Job Description Summary We are seeking a Contracts... ...implementing and promoting contracting operational efficiencies across the enterprise and drafting... ...position at Cushman & Wakefield, please call the ADA line at (***) ***-**** or email...
Minimum wage
Contract work
Flexible hours
Cushman & Wakefield
Dover, DE
3 days ago
Team Manager, Customer Success
$120k - $130k
...The Team Manager, Customer Success role leads a team responsible for the successful onboarding, implementation, and ongoing partnership... ..., communication, and stakeholder management skills ~ Data-driven approach to decision-making and problem-solving Preferred:...
Full time
Work at office
Pearson
Dover, DE
4 days ago
Hematology-Oncology Fellowship Program Director
...cancer care for patients. As a member of the Penn Cancer Network, our faculty has access to an NCI designated Comprehensive Cancer Center for educational programming and emerging research. Bayhealth utilizes EPIC and EPIC Beacon, incorporating NCCN Guidelines into our...
Bayhealth
Dover, DE
2 days ago
Senior Product Manager, Field Optimization Programs, Dallas
$126k - $178k
...difference to patients around the world. Driven by a passion to help patients live... ...primary objective of the Senior Product Manager, Field Optimization Programs is to execute... ...programs that enhance clinical performance and operational efficiency. This role combines strategic...
Work experience placement
Work at office
Night shift
Edwards Lifesciences Belgium
Dover, DE
8 hours ago
Business Development Account Executive
...customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post‑sale. Education /... ...Strong presentation & interpersonal skills. Competitive, self‑driven, thrives on achieving stretch goals. Ability to function well in...
Full time
Temporary work
Work at office
Immediate start
Pye-Barker Fire & Safety
Dover, DE
3 days ago
Enterprise Account Executive, Chicago
...PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them... ...enterprise market. The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels...
Local area
Flexible hours
PagerDuty
Dover, DE
2 days ago
Payer Contracting Manager for Children's Health
$58.62 - $90.48 per hour
...Job Description The Payer Contracting Manager is responsible for effective management of assigned payer contracts, including supporting... ...Health in key relationships, including leading Joint Operating Committees. Establishes and maintains effective long‑term relationships...
Hourly pay
Full time
Contract work
Work at office
Relocation package
Intermountain Health
Dover, DE
8 hours ago
Senior Account Executive
$165.4k
...local community. This role combines relationship-driven sales, market leadership, and business ownership. You’ll operate like a local publisher: driving revenue,... ...to capture authentic, community-driven content Manage your territory, sales pipeline, and publication...
Local area
Home office
Flexible hours
The N2 Company
Dover, DE
2 days ago
Account Manager
...Account Manager Company: Evaluate Location: Remote, United States Date Posted: Jul 16, 2026 Employment Type: Full Time... ...competition and bring the right drugs to market • Make data driven commercial and financial decisions • Match and recruit patients...
Full time
Temporary work
Work at office
Local area
Remote work
Flexible hours
Norstella
Dover, DE
4 days ago
Enterprise Account Executive - SLED (Google Public Sector)
$110k - $160k
...This is subject to change, based on manager discretion. At this time, we are unable... ...rigor and CRM discipline; comfort operating in a metrics-driven environment. Ability to travel as needed... ...K-12 and/or higher education buying centers (including familiarity with EdTech...
Contract work
Temporary work
Work at office
Local area
Remote work
Nelnet
Dover, DE
2 days ago
Account Executive
$100k
...merchant. Slice Merchant Services is seeking driven, ambitious outside sales professionals to... ...success, you will have a dedicated sales manager & support team, continued results-driven... ...own leads through a combination of cold calling and networking Proven outside or field...
Local area
Slice Merchant Services
Dover, DE
1 day ago
Operations Manager
$81.9k - $152.1k
...account complexity, scope may include management of multiple accounts. What You'll Do: Drive... ...key financial metrics, and aligning operations to financial goals Support proposal development... ...through our global INclusion Groups, centered around common identities or initiatives...
Immediate start
Flexible hours
American Express Global Business Travel
Dover, DE
1 day ago
Marketing Program Manager
$100k - $125k
...joining Datavant today, you’re stepping onto a driven and highly collaborative team that is... ...execution-oriented Sr Marketing Program Manager to support the Legal & Insurance (L&I)... .... It is responsible for helping the team operate complex marketing initiatives efficiently...
Datavant
Dover, DE
3 days ago
Account Executive, Endoscopic (TN, N MS, and N AL)
...world, and we need passionate, driven people like you to help us... ...customer accounts through routine call pattern, product... ...Biomedical personnel, Materials Management personnel, hospital administration... ...development of solid customer. Operate a computer effectively and...
Local area
Remote work
Flexible hours
Night shift
FUJIFILM Corporation
Dover, DE
3 days ago
Named Account Manager - SLED- NJ/DE
...threats and offer deep insight through data-driven intel Collaborate with customers to... ...Jersey or Delaware The Named Account Manager SLED will team up with our world class Sales... ...honesty and integrity. They will always operate as part of the team, strive for...
Local area
Flexible hours
Proofpoint
Dover, DE
3 days ago
Account Executive, Mid-Enterprise
$90k - $120k
...of the sale Work with SDRs and Account Managers to devise a program that meets client... ...on client Cleo program progress Use AI-driven analytics and intent data to identify high... ...motivated to achieve results Collaborate and operate well in a fast-paced, team-oriented...
Remote work
Flexible hours
Cleo
Dover, DE
7 days ago
Account Executive
...EDB empowers enterprises to control risk, manage costs and scale efficiently for a data... ...information technology companies. EDB's data-driven solutions enable customers to modernize... ...people and ideas. These values remain at the center of our culture and are key to our company...
Contract work
Remote work
EDB
Dover, DE
4 days ago
Operations Supervisor
$22 per hour
...an accommodation or an alternative application process. Operations Supervisor Part Time Management Dover, DE, US 3 days ago Requisition ID: 1436... ...belts) Stepping in to clean on an emergency basis Taking calls from cleaners regarding issues at their locations Arranging...
Hourly pay
Part time
Monday to Friday
Night shift
Elite Building Services
Dover, DE
1 day ago
Account Executive 2
$90k - $95k
...start and end their days with our workforce operating platform. Helping people get paid, grow... .../7 scheduling, union contracts, fatigue management, and accountability to the communities... ...in terms that resonate with mission-driven audiences. Exceptional communication,...
Local area
UKG
Dover, DE
4 days ago
Account Executive - Financial Services
...Software Vendors (ISV)—to deliver value-driven outcomes for customers. What Makes You... ...Master’s preferred) Proven experience managing and expanding large, complex enterprise... ...platforms Location & Travel This position operates in a virtual office environment and...
Permanent employment
Work at office
Flexible hours
Teradata
Dover, DE
6 days ago
Lead Contract Manager
$105.79k - $141.05k
...challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact,... ...‑ready connectivity, join us today. The Role The Lead Contract Manager is responsible for negotiating and acquiring various 3rd Party...
Contract work
Temporary work
Lumen Inc
Dover, DE
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to SLA-Driven Call Center Operations Manager. Be the first to apply!