Operations Manager

Full-Time/Part-Time
Full-Time

Shift
Various Shifts

Schedule
Monday-Tuesday-Wednesday-Thursday-Friday-Saturday-Sunday

Description

Operations Manager
Location: Hybrid
Reports to: Owner / Director of Operations

About Corporate Cleaning Group

Corporate Cleaning Group launched its Austin franchise in August 2023 and has grown quickly by focusing on high-quality service, accountability, and strong client relationships.

This role is best suited for someone who is highly organized, proactive, dependable, coachable, and comfortable balancing administrative responsibilities with hands-on field support.

Position Summary

The Operations Manager plays a key leadership role in supporting daily janitorial operations and helping ensure smooth execution across accounts. Reporting directly to the Owner / Director of Operations, this position assists with scheduling, staff communication, inspections, training, client follow-up, and overall operational support.

Key Responsibilities

• Oversee daily janitorial operations across assigned accounts
• Create and manage staff schedules to ensure proper site coverage
• Serve as the main communication hub between clients, supervisors, and staff
• Manage the business line during daytime hours and provide evening or weekend support as needed
• Support recruiting, hiring, onboarding, and training of new employees
• Coordinate staffing changes, call-ins, and shift coverage needs
• Process payroll-related updates and administrative changes
• Track inventory and supply needs across job sites
• Input and update client accounts, schedules, and reports in company systems
• Create and maintain job cards in Lighthouse and other operational systems
• Prepare and send client follow-up reports, inspection findings, work orders, and service updates
• Monitor service quality through site inspections and staff follow-up
• Provide coaching, accountability, and feedback to supervisors and cleaners to maintain service standards
• Oversee special projects, client requests, and operational improvements
• Support marketing and lead follow-up efforts, including outreach, client visits, and dropping off materials to prospective leads
• Ensure compliance with company procedures, safety expectations, and service standards
• Foster a team culture of accountability, communication, and service excellence
• Maintain a high level of attention to detail in scheduling, inspections, follow-up, communication, and service execution
• Accept feedback professionally and make corrections quickly when needed

Work Environment and Schedule

This role is primarily remote during daytime hours, with occasional in-person responsibilities for inspections, client meetings, training, and special project oversight. Evening work is required for employee training, inspections, and operational support. Weekend availability is occasionally required, including remote management of the business line as needed. In rare cases, the Operations Manager may assist with shift coverage or cleaning tasks if floaters and supervisors are unavailable. This is not a regular part of the role.

Compensation and Benefits

• Salary: $55,000 annually
• PTO
• Eligible for a performance-based bonus after 1 year of employment, based on KPI achievement and overall performance
• Annual bonus may be awarded at up to 10% of base salary
• Eligible to earn 15% commission on new clients they directly bring in through marketing or outreach efforts, based on the first month's contract amount
• Opportunity for continued growth within the company as operations expand

Ideal Candidate

The ideal candidate is proactive, organized, dependable, and able to balance administrative responsibilities with field support and client service. They must have strong attention to detail, be open to feedback, and be willing to make adjustments quickly when needed. This role is best suited for someone who takes ownership, communicates well, follows through, and can help uphold high standards across the company.

Acknowledgment:

I acknowledge that each independent Corporate Cleaning Group® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation, and employment practices vary by location. Neither Corporate Cleaning Group Franchise System, LLC ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of the franchisee's employees; (2) supervise and control the franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Corporate Cleaning Group Franchise System, LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and (iii) any of the employees of the independent franchisees.

Position Requirements

Preferred Qualifications:

• 3-5 years of supervisory or operations management experience, preferably in janitorial, facilities, or other service-based industries
• Strong organizational, scheduling, and problem-solving skills
• Strong communication skills with the ability to work professionally with clients, supervisors, and staff
• Experience with hiring, onboarding, training, and employee accountability
• Ability to manage multiple priorities and respond quickly to operational issues
• Comfortable using scheduling, payroll, and reporting systems
• Strong leadership skills with a hands-on and solutions-oriented mindset
• High attention to detail and ability to consistently follow through on tasks, communication, and service standards
• Ability to receive feedback well, apply it, and continuously improve performance
• Proficient in Microsoft Office, including Word, Excel, Outlook, and Teams
• Experience with Connecteam or similar workforce management platforms is a plus

Pay
$55,000

About the Organization

Corporate Cleaning Group is a fast paced, growing business that is looking for the right people to join its Team. We have been in business for 20 years and have become a leader in the industry in many niche markets. There are multiple opportunities for advancement within our current structure. Dependable, Positive and Team Orientated people are a must!

Category
Management

Position
Operations Director

Req Number
MAN-26-00027

Location
Austin TX NW

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.


This position is currently accepting applications.