Sr Scientific Support Specialist

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Cold Room/Freezers -22degreesF/-6degrees C, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Will work with hazardous/toxic materials

Job Description

Join our dedicated Scientific Support team at Unity Lab Services, providing tailored lab services and supply management.

This position is passionate about service delivery excellence within Unity Lab Services! Specific activities relative to the job function could include: order entry, order management, operating customer procurement systems, shipping/receiving, media/reagent preparation and cell culture support operations.

Responsibilities:

• Receive, process, assess quality of, accession and prepare human study and animal study specimens not limited to tissues, plasmas, serums, whole blood, PBMCs for distribution to clients and external analytical laboratories

• Takes inventory of specimens, records specimen discrepancies, exhausts specimen in accordance with biohazard regulations

• Uses RTLIMS system as database of specimens and to ensure chain of custody of specimens

• Maintains high density archive room of FFPE tissues and tissue slides

• Works closely with histology technicians, pathology department, human tissue sciences department, study managers and project coordinators daily

• Liaises with the media sciences department and shipping/receiving department to prepare, facilitate and track shipments of tissue cell culture media to external vendors, while preparing proper documents for shipping domestically and internationally

• Perform equipment verifications and maintain calibrations following customer and manufacturers protocols.

• Serve as the first point of contact for any Specimen matters or concerns, including Specimen quality, Service Level Agreements, and staff interactions.

• Maintain safety awareness, by maintaining and authoring Work Instructions, assisting with Job Hazard Assessments, and performing PPE assessments.

• Follow well defined procedures as outlined by Best Practices, SOP's & work instructions. Take direction from Site Supervisor/Sr. Manager regarding daily duties.

• Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met.

• Shows strengths in assembling, communicating and explaining job or site-specific performance metrics to Direct Manager.

• Communicates any customer issues or potential problems

• Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.

• Listens to customer concerns, constructively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.

• Adopts Practical Process Improvement (PPI) methodologies

• Other duties as assigned.

Minimum Qualifications:

• Associates Degree in Related Field (and HS Diploma or equivalent) required. A Bachelor's degree is preferred.

• Proven verbal, written and presentation skills.

• 2-3 years of dynamic proven experience preferred.

• Displays a high level of confidentiality for both customer and Thermo Fisher Scientific.

• Experience in a GXP laboratory setting or services preferred.

• Proven excellence in customer service skills.

• Detail oriented, problem solver, promotes team environment.

• Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint).

• Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement.

• Ability to instantly adapt to a flexible and changing schedule.

• Ability to self-manage and operate independently.

• Demonstrate a sense of urgency in completing work assignments.

• Good time management and organizational skills.

Physical Requirements / Work Environment

• The role primarily involves working independently at customer sites, which may include areas with chemical-based allergens like penicillin and tetracycline.

• Personal protective equipment, such as lab coats, coveralls, facemasks, and steel-toe shoes, is oftenrequired.

• The position requires regular lifting of 30-40lbs(up to 50lbsoccasionally) and using equipment like pushcarts and forklifts to move up to 100 lbs. Standing, walking, and manual material handling of chemical containers are frequent activities, sometimes in varied temperature environments.

• Overtime work may also be necessary.

• As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher's pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher's criteria.

Benefits

We offer comprehensive healthcare, paid Holidays, tuition reimbursement, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at View phone number on click.appcast.io*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Compensation and Benefits

The hourly pay range estimated for this position based in California is $23.80-$35.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit:

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.