Enterprise Implementation Specialist

Location: NYC (Hybrid)

Our client is a Sequoia-backed software company building the AI Legal Front Door for in-house legal teams. Their platform is redefining how legal work is requested, managed, and delivered across enterprise organizations.

Trusted by global brands like SAP, Hitachi, and Pepsi, they’re on a mission to bring structure, visibility, and scalability to one of the last untapped business functions. With a high-performing, globally distributed team (US, Australia, Asia), their culture and ambition set them apart.

The Role

Our client is looking for an Enterprise Implementation Specialist to lead complex, high-impact implementations for their largest customers.

This is a highly visible, client-facing role where you’ll own the full lifecycle—from discovery and solution design through to delivery and handover—ensuring customers are set up for long-term success.

You’ll work closely with senior stakeholders, technical teams, and cross-functional partners to deliver tailored, enterprise-grade solutions.

Responsibilities

• Lead end-to-end implementation projects for enterprise clients
• Run discovery sessions and design tailored solutions
• Partner with technical teams to scope and deliver integrations
• Manage stakeholders across legal, IT, and executive levels
• Drive onboarding and early customer success
• Identify risks and keep projects on track
• Collaborate cross-functionally with Product, CS, and Engineering

Requirements

• 7+ years of experience in SaaS implementation or project management
• Proven success managing complex enterprise-level projects
• Strong technical fluency (integrations, APIs, SaaS platforms)
• Experience working with global teams and stakeholders
• Excellent communication and stakeholder management skills
• Background in operations (legal ops a plus, but not required)
• Comfortable in fast‑paced, high‑growth environments
• NYC based and able to work on site 2‑3 days/week
• Work with a category‑defining product in a rapidly evolving space
• $150K‑$170K OTE
• Join a high‑performing, global team with strong culture
• 20 days PTO + rollover
• Paid parental leave
• Annual global offsites (Bali, Australia, South Korea & more)