Team Lead, Enrollment (Remote) SQL Preferred

Overview

Team Lead, Enrollment (Remote) SQL Preferred - R10532

at CareSource. The Team Lead, Enrollment manages the day-to-day operational activities for setup and maintenance of membership records and payment reconciliation activities.
Responsibilities

Oversees the Enrollment Specialists, ensuring Enrollment Operations meets all service level agreements (SLAs), follows all regulatory guidelines and the that work completed is of the highest quality
Manage staff for quality review, performance feedback, disciplinary issues and merit/bonus appraisal review
Work with Regulatory Compliance Officers and Enrollment Coordinators to ensure that requests are resolved within time lines and tracked for reporting
Maintain and communicate key performance indicators and other pertinent information to Enrollment leadership and others
Work with support departments and compliance officers to ensure policies and procedures are current
Establish and perform an audit process for markets and products that do not have an Enrollment Coordinator
Identify opportunities for process improvements and initiate efforts using accepted continuous improvement methodologies (DMAIC, Lean, etc.)
Work with Enrollment Process Analyst to ensure internal procedures are documented and reviewed on a regular schedule
Develop and monitor workflows for Enrollment Operations that ensures maximum level of productivity
Coordinate incoming information and disseminate to staff to ensure accuracy of communication to internal and external customers
Proactively keep the management team apprised of the team’s performance, projects and issues
Develop, deliver or coordinate the delivery of Enrollment training to other areas as needed
Perform other job-related functions as requested
Education And Experience

Associates Degree in business, healthcare or related field or equivalent years of relevant work experience is required
Minimum of three (3) years of healthcare experience to include at least one (1) year of enrollment/eligibility or similar experience is required
Competencies, Knowledge And Skills

Proficient in Microsoft Word, Excel, Access, Visio and PowerPoint
Expert proficiency in Facets subscriber/member setup and benefits eligibility
SQL knowledge preferred
Strong knowledge of database management is preferred
Advanced computer skills
Solid verbal and written communication skills
Ability to work independently and within a team environment
Attention to detail
Familiarity with healthcare and knowledge of Medicaid & Medicare
Critical listening and thinking skills
High-level analytical skills
Time management skills
Decision making/problem solving skills
Licensure And Certification

None
Working Conditions

General Office Environment; may be required to sit/stand for long periods of time
Compensation

Compensation Range
$53,400.00 - $85,600.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type
Salary
Job Details

Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Insurance
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.

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