Customer Service Representative

Client Service Representative | $21-$24/hr

Location: Charleston, SC
Schedule: Full-Time | 12:00 PM-9:00 PM
Compensation: $21-$24/hour based on experience and skill level

Charleston Veterinary Referral Center (CVRC) is seeking a full-time Client Service Representative to join our Client Care team in Charleston, SC. This opportunity is ideal for a detail-oriented professional who enjoys working in a fast-paced veterinary environment and wants to support exceptional client experiences while partnering with specialty medical teams.

Compensation

• $21-$24/hour based on experience and skill level

Full-Time Benefits

• Medical, Dental, and Vision insurance plans
• Pet insurance discounts
• Generous Paid Time Off
• Paid sick time
• 401(k) with employer matching
• Prioritization of work-life balance
• And more!

Schedule

• Full-Time
• 12:00 PM-9:00 PM

Responsibilities

• Schedule patient appointments across multiple specialty departments.
• Coordinate appointment details and ensure medical records and diagnostic images are available prior to visits.
• Confirm appointments and provide clients with preparation and care instructions.
• Prepare treatment plan estimates, paperwork, and required documentation for patient arrivals.
• Provide professional and compassionate communication with clients throughout the patient care process.
• Answer client questions and help guide families through specialty veterinary care.
• Maintain accurate records and support efficient front desk operations.
• Collaborate with veterinarians, technicians, and hospital teams to provide an exceptional client experience.
• Manage multiple priorities while maintaining attention to detail in a fast-paced environment.

Qualifications

• Previous veterinary, medical, or customer service experience preferred
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Positive, professional attitude with a commitment to excellent client service
• Ability to work collaboratively with clients and veterinary team members
• Comfortable learning new systems and processes
• Fluent English speaking and reading skills required

About the Hospital

Charleston Veterinary Referral Center (CVRC) is a VECCS Level 1 certified emergency and specialty hospital located in Charleston, SC. Our hospital provides advanced veterinary care through a collaborative team of emergency clinicians and specialists.

Specialty services offered at CVRC include Critical Care, Cardiology, Internal Medicine, Medical Oncology, Anesthesia, Neurology & Neurosurgery, Rehabilitation, Soft Tissue Surgery, and Orthopedic Surgery.

Our newly renovated 32,000-square-foot state-of-the-art facility features advanced diagnostic technology, including MRI, CT, fluoroscopy, ultrasound, and digital radiography.

At CVRC, we are committed to creating an inclusive environment where team members support one another while delivering exceptional care to patients and their families. Our team members have opportunities to grow their professional skills while working alongside experienced veterinary professionals in a collaborative specialty setting.

Surrounding Areas

CVRC is located in Charleston, SC and serves surrounding communities throughout the Charleston area and the greater Lowcountry region.

Relocating for the right opportunity? Qualified candidates are encouraged to apply. Charleston offers a coastal lifestyle with historic neighborhoods, beaches, outdoor recreation, dining, and a vibrant community while providing opportunities to grow your veterinary career.

Join Us

Ready to take the next step in your veterinary career? We'd love to hear from you. Apply today to join our Client Care team and make a meaningful impact on the lives of pets, their families, and the veterinary community.

Charleston, SC

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.