Portfolio Manager

Portfolio Manager

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Under general direction, this position provides support to loan officers in their production and management of their commercial & consumer loan portfolios.

Major duties and responsibilities include:

• Acting as a key contact for commercial and consumer loan customers and services existing customers.
• Providing support to loan officers in the form of technical and analytical responsibilities in gathering and analyzing financial information, industry information, loan application preparation, monitoring of covenant compliance and review of terms.
• Interacting with third parties to obtain information necessary to underwrite close and monitor loans.
• Complying with bank procedures by maintaining accurate loan documentation and following operational/security guidelines.
• Identifying customer needs and acting on opportunities to develop fuller banking relationships by cross-selling other bank products to new and existing customers.
• Enhancing business development efforts through relationship building with potential or existing customers and by participating in community activities/functions.
• Monitoring loan process to ensure full customer satisfaction.
• Ensuring that delinquency is maintained within the bank's standard guidelines.
• Keeping loan officers updated as to ongoing needs of customers.
• Demonstrating knowledge and expertise of consumer lending practices and financial principles and supporting the company's overall mission, standards, policies and procedures, and confidentiality guidelines.

Additional duties and responsibilities include:

• Handling customer complaints and escalating issues as needed.
• Working to collect past dues within portfolio.
• Maintaining high level of integrity.
• Recommending to supervisor possible methods to improve department.
• Completing all required compliance exams on a yearly basis.
• Adherence to all First United policies and procedures.
• Dressing professionally.
• Other duties as assigned by supervisor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and work experience: Bachelor's degree in business or finance or an equivalent combination of education, training, or experience. Two years of experience in financial services field. Consumer or commercial lending background preferred.

Technical/functional competencies: Exceptional customer service skills. Demonstrates good judgment, problem-solving, and decision making skills. Ability and willingness to take the lead in development and completion of a wide range of projects. Computer and software proficiency. Strong interpersonal skills and ability to work well with a wide range of people. Ability to communicate well with customers by all means of communication including written, verbal, and non-verbal communication. Dependable and adheres to time lines and schedules.