Patient Case Manager

Are you passionate about helping others and ready for a career where every day truly matters? At Complete Care, we believe in healing with heart — and we’re looking for a compassionate, energetic Care Coordinator-Rehab to join our growing team! If you thrive in a fast-paced environment, love connecting with people, and take pride in delivering exceptional care, we’d love to hear from you.

Position Purpose:

At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together.

The Care Coordinator: Rehab supports clinical care by delivering therapies safely and accurately, reinforcing care plan adherence, documenting thoroughly, supporting compliance workflows, and collaborating across departments to optimize patient outcomes.

Summary of Duties:

Executes therapeutic protocols, monitors patient compliance, ensures accurate documentation, supports insurance coordination, and collaborates with administrative and clinical teams to maintain seamless treatment-floor operations.

Therapy Delivery & Clinical Care Support

· Deliver provider-directed therapies with precision and safety.

· Prepare patients for examinations and explain expectations.

· Document all therapies accurately and in real time.

· Monitor patient tolerance and escalate clinical concerns appropriately.

· Reinforce patient understanding of therapy purpose, expectations, and care progression.

· Distribute Durable Medical Equipment (DME) and provide patient training on proper use, safety, and care.

Care Plan Fulfillment & Outcome Support

· Ensure patients receive therapies according to provider-prescribed cadence.

· Identify care plan deviations and escalate to the Lead Care Coordinator.

· Support care plan scheduling through communication with Administrative Care Coordinators.

Documentation & Order Completion

· Document all therapy services accurately in the EHR.

· Ensure therapy documentation supports billing integrity.

· Communicate provider-directed orders (DME, imaging, re-exams) for proper scheduling.

Insurance, Billing & Pre-Authorization Support (Clinical Coordination)

· Verify accurate patient insurance information during patient visits.

· Escalate missing or unclear authorizations to Administrative Care Coordinators.

· Support billing integrity through complete and timely documentation.

· Identify authorization barriers impacting care and communicate appropriately.

Compliance, Production & KPI Alignment

· Monitor patient attendance and escalate compliance gaps.

· Support KPI goals linked to therapy throughput and care plan adherence.

· Participate in team huddles and workflow discussions.

Team Collaboration & Clinic Support

· Collaborate with Administrative Care Coordinators, Lead Care Coordinator, providers, and imaging teams.

· Assist clinic operations during high-volume moments.

· Support unified patient care and interdepartmental teamwork.

Clinic Culture Expectations

· Model Conscious Leadership behaviors (ownership, curiosity, empathy).

· Demonstrate professionalism, patience, and emotional intelligence.

· Promote a unified, patient-first environment.

Skills & Competencies

· Strong communication and patient engagement skills.

· Attention to detail and consistency in therapy delivery.

· EHR and documentation proficiency.

· Team-oriented mindset and adaptability.

Experience Requirements

Preferred:

· 1–2 years of rehab, therapy, or patient support experience.

· EHR documentation experience.

We will train patient-centered candidates demonstrating reliability and professionalism.

Clinic hours:

Monday: 8:00 AM – 11:00 AM, 3:00 PM – 6:00 PM

Tuesday: 12:30 PM – 7:00 PM

Wednesday: 8:00 AM – 11:00 AM, 3:00 PM – 6:00 PM

Thursday: 12:30 PM – 7:00 PM

Friday: 7:00 AM – 1:00 PM

Background Check Requirement:

Employment is contingent upon successful completion of a Level 2 background check , in accordance with applicable state and federal regulations. More information regarding the screenings can be found at the following link:

Join the Complete Care Family

If you’re ready to be part of a team that values compassion, professionalism, and excellence in patient care, Complete Care is the place for you. Join us in making a difference in the lives of our patients every day.

Complete Care proudly provides equal employment opportunities to all individuals regardless of race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.

PI8152a3b79f17-31181-40493269