Treasury Management Product Specialist

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond, we are known for combining personal relationships with forward‑thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships, and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated, and team members are inspired to achieve their greater purpose. Your future begins here! Summary/Objectives The Treasury Management Product Specialist is responsible for supporting the Treasury Management Sales Officers as a product expert and consultative business partner. He/she is responsible for product support of the organization’s most complex treasury product offerings, serving as the subject matter expert both internally and externally. The Treasury Management Product Specialist will identify, build, and lead strategic discussions with client’s IT, A/P and A/R departments and Treasury teams on their key areas of interest. He/She is also responsible for helping structure holistic solutions for clients ranging from accounts / liquidity structures, Payables and Receivables optimization, systems and connectivity, bank relationship management, working capital, and centralization strategies. The individual must have a broad and in‑depth knowledge of the various payments, receipts, and reporting services as well as data transmission protocols to adequately consult with clients, explain the options available to them, and gather their requirements for implementing those services. The Treasury Management Product Specialist will work closely with business partners to define strategies for technical solutions, determine business requirements, and develop functional designs based on the analysis of line‑of‑business needs, objectives, and existing systems infrastructure. Essential Functions Guides the Treasury Management Sales Officers to provide thought leadership and actively engage with clients in needs‑based discovery consultations and the deployment of complex Treasury Management solutions to answer those needs, specifically for Lockbox, Cash Vault, and P Card services. Directs new Lockbox client implementations and ongoing support. Identifies new Lockbox client opportunities and which would provide additional revenue. Manages the Lockbox billing and invoicing. Spearheads training of Lockbox services both internally and externally. Is responsible for modifying the training to best fit the client’s needs. Reviews, identifies and processes any necessary Lockbox adjustments for clients. Serves as the primary point of contact with our Lockbox providers and keeps the team aware of any issues, upcoming enhancements, or new product development, develops training as needed, and creates client communication if required. Guides clients and team members with new Cash Vault implementations process. Works independently to complete custom cash vault set‑ups. Responsible for supporting cash vault clients with questions or maintenance requests. Produces and distributes quarterly P Card Performance report. Facilitates and attends P Card sales calls as appropriate. Works with bank‑approved courier service provider. Onboards client with set up of the courier service. Creates the monthly courier report and branch billing. Makes impactful contributions to the team by independently identifying new opportunities or solutions, which builds trust within the team and creates client confidence. Responsible for partnering with Sales and Bankers to identify opportunities across the region to help drive revenue opportunities through product and services sales. Solicits feedback from bankers and clients to better understand product needs, including enhancements to existing Treasury Management products as well as new products. Facilitates cross‑functional coordination and communication between lines of business, product, and operational units. Accepts other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications, Education, and Certification Requirements Education: Bachelor’s degree in business, finance, marketing, or related fields; or equivalent experience. Graduate degree preferred. CCM or CTP certification preferred. Experience: 7–10 years banking experience; five years’ experience in product and/or project management; demonstrated leadership experience with cross‑functional teams; experience writing business and product requirements. Certifications/Specific Knowledge: Extensive knowledge of Treasury Management products, services, procedures, and practices; extensive knowledge of bank operating systems and commercial banking practices; knowledge of product development, pricing, implementation, and strategic analysis; current knowledge of treasury/payment systems compliance requirements. Proven ability to understand complex business and technical concepts; strong analytical and creative problem‑solving skills; excellent written/ oral communication skills; ability to manage multiple detailed work assignments with a high degree of accuracy; possess an excellent understanding of technology. Training Requirements/Classes Required annual compliance training, new employee orientation. Physical Demands Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. Work Environment This position is located in a private office. Telecommuting roles, whether hybrid or 100% full time, must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology are delivered. Travel Travel may be required to come to meetings as needed. Work Location: 110 East Boulevard Charlotte, North Carolina 28203 Equal Opportunity Employer, including disabled/veterans. #J-18808-Ljbffr SouthState Bank