ERP Program Manager

ERP Program Manager

Location - Minneapolis, MN (Hybrid Locals Only)

Duration - Long Term

Client - City of Minneapolis

Rate - Competitive Market rate

Job Description - Integrations The new ERP system will be integrated with approximately 34 existing internal systems, third-party systems, and external partners.

Role Lead Program efforts on behalf of the City team, focusing on City deliverables relating to the ERP projects with vendors, including:

• ERP PMO establishment
• Organizational change management
• Business process reengineering efforts
• Workday implementation
• Application decommissioning
• Data cleansing, migration, and archiving

High-Level Scope of Services for the Program Manager The Consultant will be responsible for providing services including, but not limited to:

• Program Leadership and Strategy:
  • Program Planning and Governance: Develop and implement a plan to establish the ERP PMO. Establish governance structures, including steering committees and PMO, to oversee program execution. Define and manage the program's scope, schedule, and budget, ensuring alignment with organizational goals.
  • Strategic Alignment: Align Workday implementation and other related projects with organizational strategy and business objectives. Provide strategic guidance to senior leadership and stakeholders on program progress and adjustments.
• Program Planning and Management:
  • Initiation: Define/refine the program charter, objectives, and scope. Define and document key milestones, deliverables, and timelines in collaboration with stakeholders.
  • Coordination: Oversee the execution of all ERP related projects, including configuration, integration, and data migration. Coordinate with cross-functional teams to ensure timely and effective project delivery. Manage project timelines, deliverables, and dependencies.
  • Planning: Create detailed project plans, including schedules, resource allocation, and budget forecasts. Establish, document, and maintain a project governance structure, including reporting lines and decision-making processes.
  • Risk Identification: Proactively identify potential risks and issues related to all ERP related projects. Develop and implement risk mitigation strategies to address identified risks.
  • Issue Resolution: Manage and resolve issues that arise during the implementation process. Escalate significant issues to the appropriate stakeholders and provide recommendations for resolution.
• Stakeholder Management:
  • Communication: Develop and implement a communication plan to ensure consistent and effective information flow to all stakeholders including progress, changes, and key milestones. Facilitate regular status meetings, providing updates on progress, risks, and issues.
  • Engagement: Serve as the primary point of contact for all program-related inquiries and communications. Build and maintain strong relationships with key stakeholders, including executive leadership, department heads, and consultants.
• ERP Software Implementation:
  • Project/Vendor Management: Manage and oversee the day-to-day execution of the ERP software implementation including Workday and other selected products. Ensure that project milestones and deliverables are met according to the agreed timeline and quality standards. Ensure quality assurance and quality control processes are followed. Ensure that the system(s) implementation complies with relevant legal, regulatory, security mandates and organizational standards.
  • Change Management and Training: Develop and execute a change management plan to support the successful adoption of Workday. Address and manage resistance to change, ensuring smooth transition for end-users. Oversee the creation and delivery of training programs for end-users and supporting staff.
  • Post-Implementation Support: Document lessons learned and best practices to inform future projects. Develop and execute a transition plan from project mode to operation mode. Monitor the performance of the Workday system to ensure optimal operation. Identify and implement opportunities for system improvements and process optimization.

Work Environment Mixture of office setting at primary location and remote work. Up to 40 hours per week for the duration of the services.

Experiences At least five years of program management experience managing large software implementation projects impacting multiple departments across the organization within a formal project management environment with large financial impacts. At least two years of experience with Workday implementation in the public sector (governmental setting) as the project manager is required. Workday certifications are desired.

Qualifications Willingness and ability to work on site, as required by the City (this is not a fully remote position). Experience effectively leveraging relevant technology (including MS Office, Smartsheet, databases, etc.). Experience working with governments and their unions. Knowledge of the roles and business inter-relationships of each City Department function and the IT tool sets available for business solutions development and cost-effective business operations. Knowledge and ability to apply project/change management principles and methodologies. Skill in managing the design, evaluation, selection, and deployment of hardware, software, and network infrastructure. Proficient in preparation and facilitation of meetings Excellent communication skills, including verbal, written and presentation. Excellent active listening skills. Able to communicate effectively at all levels in an organization. Strong problem solving and organizational skills. Must be a team player and able to work with and through others. Ability to understand other perspectives, influence others and move toward a common vision or goal. Ability to build and maintain productive working relationships with all stakeholders, at all levels of the organization. Excellent conflict resolution skills Ability and willingness to be flexible and adaptable to changing priorities. Strong analytic and decision-making abilities