Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Growth potential/Opportunity for advancement within my office
• Multiple Bonuses throughout the year
• Commission
• Hourly pay

ROLE DESCRIPTION:
As a Customer Service Representative with Diego Cervantes State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Location Address: 4899 Highway 6 Ste 115F Missouri City, TX 77459 M-F 1pm to 5pm

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process payments, collect/attach forms and follow up with customers as needed 
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Bilingual Spanish-Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.