Museum Shop Associate E-commerce

E-commerce Associate

The National Building Museum inspires curiosity about the world we design and build. We are a private non-profit institution that transforms understanding of the history and impact of architecture, engineering, landscape architecture, and design. The National Building Museum educates, entertains, and engages people about the built environment and challenges them to advocate for a sustainable and equitable future.

The National Building Museum is seeking a proactive, detail-oriented E-commerce Associate to support the operation of its online store for their award-winning Museum Shop. The ideal candidate will combine their technical abilities with a passion for sales and marketing to support the online store as a part of the store sales team.

Duties and Responsibilities

• Add, update, and organize products, descriptions, images, pricing, and inventory in the online store.
• Ensure all Shop related website content is accurate, current, and error-free.
• Update online store homepage banners and promotional content.
• Test Shop website functionality and coordinate fixes for technical issues.
• Monitor inventory levels and coordinate product availability.
• Manage promotions, discount codes, and seasonal campaigns.
• Optimize product categories, navigation, and search functionality in the online store.
• Improve the customer shopping experience to increase conversions.
• Ensure customers have a smooth shopping experience.
• Monitor sale data, customer feedback, optimize the site and increase conversion.
• Work with store sales team to support the daily operations of the Museum Shop.
• Supports fulfilling daily and long-term projects to ensure efficient operations of store, online shops and all warehousing facilities.
• Provides excellent customer service and demonstrates effective sales techniques.
• Perform other duties as called for to ensure the overall efficiency of the store and position.
• Must be knowledgeable about vendors and their products.
• Assist with special day and evening events as required, such as offsite sales, book-signings and museum programs.
• Maintains current knowledge of museum activities, programs, and events; is flexible with schedule based on museum needs.

Requirements

• Associate's degree or equivalent experience.
• Experience with ecommerce platforms such as Shopify, WooCommerce, BigCommerce, Magento, or similar.
• Knowledge of analytics and ecommerce reporting.
• Basic understanding of SEO and digital marketing.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Ability to troubleshoot website issues and work independently.
• Experience with product photography or graphic design tools such as Canva or Adobe Creative Suite.
• Weekends required as the Shop is open Thursday to Monday.

What We Offer

• 403 (b) plan with match
• Paid sick and safe leave
• Museum Shop discounts
• Free on-site parking