Customer Services Specialist II

Customer Service Specialist II

Student Success

University Advisement Center

We are seeking to recruit multiple Customer Services Specialist II positions to provide exceptional front-line customer service and administrative support to students faculty staff and visitors. The Customer Services Specialist II serves as a key member of the University Advisement Center team and plays a critical role in supporting student success by coordinating office operations managing communications assisting with student processes and contributing to a welcoming efficient and student-centered environment. A successful candidate for this position must demonstrate strong customer service skills attention to detail organizational abilities and the capacity to effectively manage multiple priorities in a fast-paced environment.

WHAT MAKES THE UNIVERSITY ADVISEMENT CENTER A GREAT PLACE

Would you be interested in attending an award-winning research university for free Our Tuition Assistance Program lets employees take classes for free. At Georgia State University we emphasize work-life balance. With excellent benefits competitive pay and an exciting location Georgia State University could be the place for you.

Georgia State offers competitive pay and benefits including:

• Paid Leave Time

• Comprehensive Health Dental and Vision Insurance Coverage

• 403(b) and Pension Plans

And thats not all; visit our benefits page at: IS WHAT YOU WILL DO

• Serve as the primary point of contact for students faculty staff parents and visitors seeking information and assistance.

• Provide information regarding university policies procedures academic forms advisement services and campus resources.

• Coordinate incoming and outgoing phone communications and respond to general inquiries.

• Schedule appointments and assist with front desk operations for advising staff.

• Maintain office supply inventory and coordinate purchasing requests as needed.

• Coordinate conference room usage and maintain shared office spaces.

• Ensure accuracy and confidentiality of student records in accordance with university policies.

• Collaborate with UAC staff and university partners to improve operational efficiency and service delivery.

• Perform other related duties as assigned.

To be fully considered for this position all applicants must submit the following at the time of submission:

• A complete and accurate GSU application
• Resume
• Cover Letter (optional)
• 3 Professional references

#LI-KH1

Minimum Requirements:

• High school diploma or GED and two years of customer service administrative or office experience; or a combination of education and related experience.

Preferred Hiring Requirements:

• Experience working in higher education student affairs enrollment management academic advising or other student-facing environments.

• Experience providing customer service in a fast-paced office setting.

• Experience supervising student workers temporary staff or volunteers.

• Experience coordinating schedules maintaining records and preparing reports.

• Proficiency with Microsoft Office Suite including Word Excel Outlook and Teams.

• Experience working with student information systems appointment scheduling platforms or related technologies.

• Excellent oral and written communication skills.

• Strong organizational problem-solving and interpersonal skills.

• Demonstrated ability to follow up on issues through resolution while maintaining a high level of customer service.

Required Experience:

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