Production Supervisor

About The Role The Production Supervisor coordinates all products from the initial stage to completion. This role involves monitoring revenue, cash flow, and accounts receivable throughout the installation. As well as associating workflows to ensure deadlines are met and customer satisfaction is maintained. It is essential to meet customer expectations for services on time. Responsibilities Comply with and enforce company/OSHA safety policies, uniform policies, Red Carpet Program and Dust Policy, company vehicle safety policy, and jobsite branding policy. Review and audit project documents to ensure feasibility. Coordinate measurement and inspection of the bathroom, window, door, siding, and roofing. Verify delivery is entered into the CRM accurately. Assign and verify crew skills meet the scope of work and project expectations. Oversee scheduling of customer appointments for demolition, installation, punchout resolution, and partial resolution. Communicate project updates and next steps with the customer on the demolitions, installs, punchout, and partial resolutions. Ensure proper, timely, and accurate communication is being delivered from personnel within the department to the customer. Managing the schedule and workflow of project managers. Managing and assigning punchouts and partial installs as necessary. Responding to customer escalations appropriately and timely. Delegating a portion of the above tasks to personnel within the department that report to you. Generally ensuring that our customers are given the highest quality service. Completing final customer service calls and customer debriefing after the installation. Provide verbal and written performance feedback, including annual performance reviews, and follow the Long Home disciplinary action process, when applicable. Maintain an environment that embodies the company’s Mission, Vision, and Values. Remain in compliance and up to date on all company-wide live and digital training. Perform other related duties as assigned. Minimum Qualifications Demonstrated organization and time management skills, which includes the ability to multi-task and perform multiple tasks simultaneously while maintaining thoroughness and precision. Ability to effectively communicate both verbal and written in a professional manner. Ability to develop and adapt to new processes. Dependable and punctual. Excellent data entry skills. Ability to learn and use new software quickly. Skilled in reading, writing, and understanding documents, including instructions and safety rules. Experienced in presenting to groups. Able to follow written, oral, or diagram instructions; and solve problems with clear, step-by-step solutions. Ability to calculate all units of measurement. Education / Experience An associate's or bachelor’s degree is preferred. 5 years of project management experience. Thorough knowledge of the installation process. Strong product knowledge. Strong communication and mediation skills. Excellent client service skills. Skills As a Production Supervisor, you will need to have strong leadership and communication skills to effectively manage your team and work with other departments. You will also need excellent problem-solving and decision-making abilities to identify and address any issues that may arise during production. In addition, you will need to be highly organized and detail-oriented, with the ability to maintain accurate records of production data. Finally, you will need to be proficient in the use of production planning and scheduling software, as well as have a strong understanding of quality control and assurance processes. #J-18808-Ljbffr