Customer Service Representative CES

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category
Customer Service

Description


Customer Service Representatives support daily transportation operations by processing driver transactions, verifying documentation and payments, and ensuring accurate paperwork.

• Welcome and assist drivers at the service window.
• Review and verify required driver and shipment documentation.
• Confirm all required payments have been received
• Advise drivers of outstanding charges and direct them through the approved payment process when necessary.
• Update payment in internal system
• Invoice container once driver is processed
• Communicate with customers, drivers, and operations regarding documentation, payment status
• Resolve documentation discrepancies by coordinating with the appropriate internal departments.
• Answer incoming phone calls and emails in a professional and timely manner.
• Perform general administrative duties and provide operational support as assigned.

Qualifications

• Customer service or administrative experience preferred.
• Strong attention to detail and organizational skills.
• Excellent communication and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Accurate data entry and basic computer skills.
• Ability to learn new software quickly.
• Professional, dependable, and team-oriented.
• Responsible for data entry into Safeway's Transportation Management System (Trinium).
• Responsible for daily customer communication related to US Customs exam container moves.
• Responsible to ensure no cargo is released prior to clearance of US Customs holds.
• Prepares and thoroughly checks charges to ensure they are free of error prior to sending to customers.
• Works directly with customer on obstacles that can arise due to terminal related delays and issues.
• Dictates customer expectations to members of the dispatch team. Respond to customer or US Customs inquiries via phone and email.
• Check driver documents for container and LCL pick ups at the CES
• Check system to ensure cargo is released/charges paid/freight release present
• Ensure trucking company is authorized to pick up chassis/ Receives chassis from outside truckers
• Communicates with SSL to resolve any issues

Pay: $23.00 - $25.00

Position Requirements

• Customer Service
• Billing
• Problem Solving
• Ability to Multitask
• Outlook and Word, Excel
• Resolving Conflict
• Attention to detail and accuracy
• Ability to learn and use new software
• Energetic and team oriented
• High school diploma/GED Required
• Associates degree or bachelor's degree Preferred
• Minimum of 2 years in a similar role is preferred
• Experience with Transportation Management System is Preferred
• Ability to always remain professional and courteous with customers
• Excellent verbal and written communication skills

Full-Time/Part-Time
Full-Time

Shift
Days

Salary
$20/hour

Position
Customer Service Representative CES

Division
East Coast CES of Maryland Inc

Post Internal Days
0

Created By
Sinead Brink

Number of Openings
1

Number Filled
0

Exempt/Non-Exempt
Non-Exempt

Hiring Manager(s)

Req Number
CUS-26-00017

Open Date
7/7/2026

Location
Sparrows Point

About the Organization

This position is currently accepting applications.