Service Operations Coordinator
Jobtailor
Serve as the primary liaison between customers, Field Service Engineers, and internal teams. Respond to customer inquiries via phone, email, and web-to-case channels. Manage customer quotes, purchase orders, and service requests. Coordinate service scheduling, work orders, and parts orders. Maintain accurate records in Salesforce and SAP. Communicate service updates and resolve customer issues through cross-functional collaboration. Requirements High School Diploma or GED equivalent required. 1+ year experience in customer service, dispatching, service coordination, or order management. 1 year experience with Salesforce, SAP, or similar business systems. Associate's or Bachelor’s degree is a plus. Core Competencies Demonstrates expertise in customer service and service coordination, effectively managing customer inquiries, quotes, and service requests while utilizing Salesforce and SAP for accurate record-keeping and communication. Highest-signal resume keywords Customer Service Experience Service Coordination Salesforce Proficiency SAP Proficiency Order Management ATS Optimization Keywords Hard Skills Customer Service Service Coordination Order Management Quote Management Work Order Management Soft Skills Communication Collaboration Problem Solving Certifications & Qualifications High School Diploma GED Equivalent Industry Keywords Field Service Customer Inquiries Service Requests Parts Orders Cross-Functional Collaboration Tools & Technologies Salesforce SAP #J-18808-Ljbffr
Vacancy posted 6 hours ago
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