Communications Technician
Campbell County, VA
Communications Technician FLSA: Non-Exempt Reports to: Deputy Director - Communications or Full-Time staff as assigned Staff Supervisory Responsibility: No General Service Areas/Conditions: Primarily indoor office environment with occasional site work as required. Ability to occasionally lift and/or move up to 75 lbs. Some nights and weekends could be required as needed. Makes a daily difference in the Campbell County organization and locality through: hard work, open and honest communication, ongoing improvement and accountability. Performs with excellence, the following tasks, including but not limited to:
- Consults with users regarding job requests and deadlines;
- Implements and assists with upgrades requested by software vendor, as directed by the Deputy Director;
- Installs radios, light bars, sirens, laptops, etc. in vehicles;
- Assists in providing after hour technical assistance and support to Public Safety users;
- Occasional night, weekend, holiday or emergency on-call availability;
- Documents specific information from Public Safety and Sheriff's office users to identify specific problems, and documents specific resolution in the Information Technology department's help desk software tool;
- Assists with replacement of Public Safety computers and related equipment;
- Collects and assists with the maintenance of software documentation;
- Troubleshoot initial diagnosis of system failure for fixed and non-fixed equipment, determining what action needs to be taken;
- Works with Deputy Director - Communications to coordinate and implement the system preventive maintenance program, and fixed and non-fixed equipment repair;
- Activates and deactivates radios, talk groups, and systems features as necessary; Programs and reprograms radios;
- Identifies system misuse and violations and reports same to Deputy Director and may take program steps;
- Identifies problem areas with radio system and comes up with solutions to fix;
- Works with Deputy Director - Communications and outside vendors to prepare specifications for new equipment.
- Completion of two years of college or graduation from a business college;
- Completion of moderate computer courses from an accredited college or university.
- Desired: Associates degree in computer science from an accredited college or university.
- Four years of related experience
- Additional education and/or training may be substituted where applicable.
- Valid Virginia Driver's License
- Requires completion of National Incident Management System IS-700 and IS-100 within 90 days of employment.
- Good oral and written communications skills;
- Ability to effectively prioritize multiple requests and manage concurrent processes;
- Thorough understanding and ability to utilize the county's adopted software platform.
- Ability to read, analyze, and interpret documents such as technical procedures, system operating and maintenance manuals;
- Ability to write reports and correspondence;
- Ability to speak effectively with users and customers to obtain requirements, explain procedures, and resolve problems;
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations;
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists;
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form; Tact and cooperation required;
- Communications involve both facts and opinions and coordination such as scheduling meetings or repairs with other County employees;
- May provide leadership and guidance as a work leader;
- Significant experience analyzing, troubleshooting, and resolving desktop computer issues and problems (hardware, software, communications);
- Above average degree of competency with computer hardware, software and peripheral devices;Strong customer service skills;
- Must be able to obtain thorough knowledge of current releases of Microsoft Windows, Microsoft Office, virus protection software, browsers and other applications as needed.
Vacancy posted 1 day ago
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