Field Service Quality Inspector

Field Service Quality Inspector

Location: Kansas (KS), US

Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. As part of Detection and Measurement, CUES is the world's leading developer of water, wastewater, and storm water inspection equipment. With CCTV cameras, pre-built vehicles, and software for pipeline inspection and rehabilitation, we improve the safety and reliability of our water infrastructure systems.

Job Summary

This position's primary responsibility will be to troubleshoot and fix routine quality and warranty issues with Marley Products in the field to improve response time and customer satisfaction. This position will link plant quality with customer experience. In addition to being Marley's field service presence, this position will be located at the Olathe plant and be an integral part of the plant's in-house quality team. This position will spend roughly 50-75% of the time in the field supporting customers. This employee must be able to diagnose routine quality issues in the field, communicate the plan to fix and implement the solution in the field. Furthermore, this individual must be able to capture field fixes and translate them back to production to eliminate these from happening again. When not in the field, this person will be a valued member of the quality team performing audits, implementing fixes and ensuring only quality products leave the plants. The successful incumbent acts in a professional manner striving to meet or exceed customer expectations for quality, professional and efficient service.

Job Responsibilities

While each day brings new opportunities at SPX, your core responsibilities will be:

• Perform field service functions, including troubleshooting and maintenance
• Represent Marley/SPX professionally to our customers and field partners
• Clear and professional communication with customers and field partners on findings and scope of work to be completed.
• Provide recommendations regarding installation and repair of equipment
• Identify, analyze, report, and drive preventive actions on product failures
• Troubleshoot and repair controls, leaks and mechanical equipment issues
• To document and provide timely and detailed reports of all activities
• To travel domestically and occasionally internationally approximately 50-75% of the time with the potential for this to increase seasonally
• Perform factory certified tower inspections as needed
• Determine and recommend which products or services best fit customers' needs
• Perform plant quality audits, inspections and implementation of corrective actions from the field
• Other duties or project as assigned

Experience, Knowledge, Skills, Abilities, Education

We each bring something to the table, and we are looking for someone who has:

• Required Experience: Associate or bachelor's degree in a technical field or 8-10 years of relevant experience
• HVAC equipment service experience required
• Extensive knowledge of basic HVAC equipment, preferably including cooling towers and related products
• Experience with construction sites / building safety standards and manufacturing plants
• Strong troubleshooting and problem-solving abilities
• Ability to effectively manage work, time and customer expectations
• Strong interpersonal skills and ability to interface with multiple levels of employees both internally and externally
• Excellent verbal and written communication skills
• Competency in basic computer and software skills (Word, Excel, Photo and video software)
• Strong technical aptitude
• Ability to troubleshoot process control systems and Building Management Systems (BMS)
• Must meet eligibility criteria to access customer sites with specific background requirements
• Preferred Experience, Knowledge, Skills, and Abilities: PLC and refrigeration/cooling tower experience preferred
• Welding and/or coil repair experience preferred

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally lifting up to 50 pounds
• Must be able to stoop, kneel, crouch, and crawl
• Must be able to stand for extended periods of time
• Must be able to climb various heights
• Ability to handle a large volume of work and perform multiple tasks in a fast-paced environment
• Ability to effectively verbally communicate
• Ability to read effectively from a computer screen and/or paper copy

Travel & Working Environment

Office environment with varying degrees of noise levels

Field environment with possible exposure to bad weather, excessive heat, and/or excessive noise

Working in confined spaces

Our Culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

SPX Total Rewards

At SPX, what's in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees' personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.

Our Values

Integrity Accountability Excellence Teamwork Results At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognize that only by working together, as a team, can we reach our full potential. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve.

Working at SPX

Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.