Health Technician (Audiology)

Job Title

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major duties include but are not limited to:

• Patient instruction and counseling on hearing loss or hearing aids either on an individual basis or in a group setting.
• Conducting hearing pass/fail screenings without interpretation.
• Non-diagnostic otoscopy.
• Cerumen management.
• Taking earmold impressions.
• Hearing aid troubleshooting and repair.
• Providing basic hearing aid information for patients and caregivers.
• Performing listening checks on hearing aids.
• Electroacoustic analysis of devices.
• Pairing hearing aids and accessories via Bluetooth technology.
• Programming previously stored settings into hearing aids.
• Activating remote controls.
• Managing office supplies.
• Tracking loaner stock hearing aid inventory.
• Scheduling appointments.
• Packaging and mailing hearing aids and accessories.
• Processing ROES transactions (E.g. certifying and issuing hearing aids, entering orders and repairs).
• Responding to routine inquiries from patients, including determining nature of hearing aid inquiry and responding to administrative questions.
• Assisting patients, visitors, and others requesting information.
• Management of infection control, patient safety, and clinical supplies for the audiology clinic.
• Maintenance of clean, disinfected instrumentation, equipment, and work surfaces in the audiology clinic.
• Reprocessing reusable medical equipment based on facility policy according to Medical Center infection control procedures and reusable medical equipment policies.

Work Schedule: Monday-Friday 7:30am to 4:00pm

Telework: Not Available.

Virtual: This is not a virtual position.

Functional Statement #: 000000

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not authorized

US Department of Veterans Affairs