FIELD APPLICATION SPECIALIST

Field Application Specialist (FAS)

Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

The Field Application Specialist (FAS) acts as a technical expert and customer advocate for Yokogawa's Industrial Automation Products for Flow and Pressure. This role involves providing expert level pre-sales technical support, conducting product demonstrations, training users and reps, and assisting with the implementation of solutions tailored to customer needs. The FAS works closely with the direct and indirect sales team, product management, and customer support to ensure customer satisfaction and successful product adoption.

Region to be covered is Western USA. Position can be remote at any major metropolitan city in Western USA.

Key Responsibilities

• Provide in-depth technical expertise on Yokogawa Flow and Pressure products.
• Collaborate with the sales (direct and indirect) team to provide technical consultations and support (troubleshooting, application optimization, and usage guidance) during the pre-sales process.
• Demonstrate product capabilities, emphasizing their relevance to customer needs.
• Address technical questions and objections to facilitate the sales process.
• Serve as the primary contact for resolving pre-sales technical queries.
• Conduct on-site and virtual pre-sales product training sessions for direct and indirect sales team.
• Conduct Lunch&Learn sessions at end user sites.
• Act as a liaison between customers and internal teams, providing feedback to product management to improve offerings.
• Maintain detailed documentation of customer interactions, issues, and resolutions.
• Stay updated on industry trends and competitor offerings to provide strategic insights.
• Travel to customer sites, conferences, and trade shows as needed – minimum 50% of the time.

Qualifications

• Technical Program or Bachelor's degree in engineering, or relevant field.
• 5+ years of experience in a similar technical, application, or customer-facing role.
• Strong problem-solving skills and a customer-first mindset.
• Excellent verbal and written communication skills.
• Ability to deliver engaging presentations and trainings.
• Proficiency in Pressure and Flow instrumentation products.
• Self-motivated.
• Valid driver's license and willingness to travel as required.
• Ability to work independently and collaboratively in a team environment.
• Ability to lift and move equipment weighing up to 50 pounds occasionally.

Yokogawa wants a Diverse, Equitable and Inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.