HVAC Operations Manager - Residential

HVAC Operations Manager – Residential Service & Installation Location: Omaha, NE – Aksarben Aksarben Heating, Cooling & Plumbing, a trusted leader in home services across the Omaha area, is seeking an experienced HVAC Operations Manager to oversee our Residential HVAC division. Responsibilities Manages and develops the service, installation, or sales staff, which includes hiring, terminating, and disciplining employees, scheduling, setting work priorities, conducting staff meetings, counseling, evaluating performance, and directing work assignments to ensure effective production. Supports fellow HVAC Service, Installation, and Sales Managers when called upon. Evaluates workload and schedules in a way that best utilizes manpower and maximizes profits, managing labor expenses to stay within budget guidelines. Resolves customer issues and complaints to ensure customer satisfaction. Achieves monthly budgeted revenue. Ensures that materials and equipment are ordered and dispensed for scheduled jobs, schedules repairs for parts to minimize downtime, and manages material expenses to stay within budget. Conducts research and participates in the marketing process of the department. Generates reports and metrics on departmental operations, inventory, tools, and vehicles; reviews reports with management. Instructs crews on proper use of materials and quality workmanship. Reviews payroll records to ensure technicians are paid properly and that record keeping is compliant. May conduct job site inspections. Ensures that employees have proper tools for the job and that they are properly maintained. Assists the dispatching operation to ensure appropriate technician selection for type of service. Monitors preventive maintenance of vehicles to ensure proper operation. Evaluates staff to determine training requirements; provides on‑job training and support. Oversees facility and equipment maintenance, ensuring that assets are protected and controlled. Observes all safety and company rules and regulations in the performance of duties. Follows the guidelines for the Senior Care, Ethics, and Quality Assurance Process. Conducts weekly meetings. Other duties as assigned. Qualifications 5+ years of in‑home or HVAC operations management experience, preferably in residential. Experience in an HVAC management position highly preferred. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. A working knowledge of gas piping, electricity, plumbing, and airflow is required. Knowledge of local and national HVAC code is preferred but not required. A valid driver’s license is required. Must possess a working knowledge of local codes and general industry standards. Strong supervisory, communications, computer, and mathematical skills are required. Sign‑On Bonuses may be available; amounts depend on experience and will be paid out according to an offer letter addendum. This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. American Residential Services provides equal employment opportunities to all individuals, both applicants and employees, without regard to race, color, religion, pregnancy, gender, marital status, national origin or ancestry, citizenship status, disability, medical condition, genetic characteristics or genetic information, age, military service or veteran status, or any other characteristic protected by applicable federal, state, or local laws prohibiting discrimination. For more information about how we collect and use personal information, see our privacy policy here: #J-18808-Ljbffr American Residential Services