Learning Consultant

Location Osprey Links at Hunters Creek - 13931 Osprey Links Rd

Business

We believe home is more than a place to live. It’s where life happens; connections are made, and communities grow. That’s why we’re committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.

If you’re ready to be a part of our team, we encourage you to apply.

Job Description

Position Summary

The Learning Consultant will play a critical role in enhancing property operations by developing and delivering impactful training programs. This role requires deep expertise in property management systems, sales strategies, customer service, and key performance indicators (KPIs) to drive business success. The Learning Consultant will facilitate engaging training sessions—both in-person and virtually—tailored to individuals and groups. They will collaborate with stakeholders to refine training materials, support new acquisitions and property openings, and provide ongoing coaching and development. Through a proactive approach to learning and relationship-building, the Learning Consultant will help ensure employees have the knowledge and tools needed for success.

Essential Job Functions

Job Function #1: Training Delivery

• Oversee all aspects of training administration, including course scheduling, participant registration and tracking, and preparation of training facilities to ensure seamless execution.
• Deliver engaging and interactive training programs across multiple formats, including in-person workshops, virtual sessions, and self-paced learning.

Facilitate courses covering key topics such as:

• Sales and service strategies, incorporating KPIs and performance coaching to drive property success
• Leadership and coaching techniques
• Property management software systems
• HRIS and other operational technologies
• Conduct post-training follow-ups, including participant surveys, to assess effectiveness and identify areas for improvement.
• Manage classroom logistics and ensure all necessary training materials, technology, and resources are in place for an optimal learning experience.

Job Function #2: Training Administration

• Maintain detailed documentation of all training and coaching sessions, including action plans, progress tracking, and follow-ups with associates to reinforce learning outcomes.
• Support Learning Management System (LMS) administration by managing course enrollments, tracking employee participation, and ensuring accurate training records.
• Generate and maintain training history reports to provide visibility into employee development and compliance.
• Assist in the continuous improvement of training processes by ensuring accurate record-keeping and data-driven decision-making.

Job Function #3: Acquisition and Property Opening Support

• Serve as a key contributor to project teams supporting new acquisitions and property openings, ensuring a seamless transition for new communities.
• Provide comprehensive logistical, planning, strategic, and administrative support to facilitate successful onboarding and integration.
• Assist in the development and delivery of tailored training programs to equip new teams with the necessary skills, systems knowledge, and operational best practices.
• Collaborate with stakeholders to align training initiatives with business objectives, ensuring new properties achieve performance goals from the outset.

Job Function #4: Training Development

• Collaborate with the Instructional Designer and key stakeholders to create, refine, and update training materials and resources that align with business needs and industry best practices.
• Ensure training content remains current, engaging, and effective by regularly reviewing and maintaining course materials, delivery methods, and learning processes.
• Support the implementation and execution of departmental initiatives by contributing expertise in training design and facilitation.
• Participate as a key project team member, providing insights and recommendations to enhance learning programs and improve employee development outcomes.

Job Function #5: Relationship Building

• Cultivate strong partnerships with Regional Leaders, Property Managers, and designated market teams to align training initiatives with operational goals.
• Conduct on-site visits as needed to provide hands-on training, assess learning needs, and support team development.
• Deliver regular learning updates, gather feedback on training effectiveness, and identify opportunities for continuous improvement.
• Review key performance indicators (KPIs) and collaborate with leadership to ensure training programs directly support business performance and associate success.
• Act as a trusted advisor, fostering a culture of learning and development across the organization.

Job Function #6: New Property Manager Onboarding & Training

• Lead and execute Week 2 onboarding training for newly hired Property Managers, partnering with Regional Leaders to ensure a seamless transition from foundational leadership training into systems and operational training.
• Deliver hands-on training on core property management systems and tools, including CRM, PowerBI reporting, P2P, ServiceNow, LeaseTrack, and MIQ, ensuring new PMs can confidently navigate day-to-day operations.
• Guide new PMs through financial fundamentals, including variance reporting, budget management, month-end close processes, and deposit accounting.
• Train new PMs on leasing and resident lifecycle processes, including applications, screening, renewals, ID verification, and CRM-based communication tools.
• Facilitate daily huddles, mock tours, and shadow days to reinforce learned skills and provide real-time coaching and feedback.
• Track training completion and outstanding items using the Week 2 Training Tracker, ensuring all required tasks are documented and reviewed to receive onboarding credit.
• Identify training gaps during onboarding and partner with Regional Leaders and other stakeholders to address them post-onboarding.

Travel up to 50% of the time

Education

Undergraduate (Bachelor) Degree in Training, Human Resources, Organizational Development, Instructional Design, Business, Real Estate, or Related Field preferred

Note: Relative work experience of 5–7 years could offset the minimum educational requirements.

Work Experience

• 3–4 Years Required: In-person and virtual training or instructional design experience in a multifamily real estate, hospitality, or customer service setting.
• 3–4 Years Required: Background in multifamily property management, leasing, or operations.
• 1–2 Years Required: Experience coaching managers, leasing agents, or sales to improve performance.
• 1–2 Years Preferred: Developing training materials and standardizing learning processes.
• 1–2 Years Preferred: Experience working with LMS, OnePage or Similar CMS

Great Incentives!

We care about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace

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