Member Services Associate

Job Title

Share your enthusiasm and customer-focused work with our members by providing timely and accurate information to members and guests. Assist Member Services Director in creating and implementing member-focused policies and procedures. Facilitate training while providing leadership to Member Services Associates. Process accurate day to day operations such as registrations, sales, and refunds.

Pay: $10.17-$12.71/ hour

Position Type: Full Time & Part Time

Full Time Benefits:

• Complimentary Individual or Household YMCA Membership
• 50% Employee and Dependents Discount on YMCA Programs
• 40% Child Care Discount
• CPR/AED/First Aid Certification Provided Upon Employment
• Comprehensive benefits package, including health, dental, vision, retirement, and paid time off.
• Flexible Hours

Part Time Benefits:

• Complimentary Individual YMCA Membership
• 50% Employee Only Discount on YMCA Programs
• CPR/AED/First Aid Certification Provided Upon Employment
• Flexible Hours

Requirements:

Qualifications:

• Established history of positive customer service experience.
• Skilled in use of Microsoft Office.
• Proactive in seeking answers to member and guest inquiries.
• Ability to thrive in a fast paced environment.
• Comfortable managing multiple tasks simultaneously.
• Strong communication skills, with a "listen-first" mentality.
• Willingness to help others members, guests, and coworkers.
• Consistently displays our core values: Caring, Respect, Responsibility, and Honesty.