Customer Service Specialist

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers: No Fail Service Personalized Communication Innovative Solutions We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving. Job Description This is a Mid-Shift role working onsite Monday - Friday, 2pm - 10:30pm. Key Responsibilities Freight Operations & Execution Support the coordination and execution of shipments from pickup through delivery Monitor load progress and communicate updates, delays, or issues as needed Assist in resolving service issues quickly and professionally Systems & Process Management Enter and update load details in internal systems (including Transport Pro) Maintain accuracy across customer portals and tracking tools Ensure all shipment documentation is complete and organized Communicate with carriers, drivers, and internal teams to ensure smooth execution Partner with Carrier Sales and Account Management to support customer needs Provide timely, clear updates to all stakeholders Learn how to bid on spot freight and understand market pricing Assist in sourcing and vetting carriers to cover loads Gain exposure to rate negotiation and carrier relationship management Develop knowledge of freight lanes, capacity, and market trends Qualifications High school diploma or equivalent required; associate’s degree preferred Strong attention to detail and organizational skills Ability to multitask in a fast-paced environment Excellent written and verbal communication skills Proficiency in Google Suite and Strong work ethic, dependability, and team-oriented mindset Additional Information This role offers a clear path into Carrier Sales or Account Management, providing hands-on experience in both operational execution and revenue-driving activities within the business. #J-18808-Ljbffr