Member Services Representative

Member Service Representative (Overnight) Job Category : Club Staff Requisition Number : MEMBE001998 Posted: March 13, 2026 Full-Time On-site Locations Showing 1 location MEMBER SERVICES REPRESENTATIVE (OVERNIGHT) Front Desk Associate Part Time or Full Time, Hourly Job Family : Club Staff Reports to : Managing Partner / Assistant General Manager Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff for the overnight shift at Crunch Fitness - Undefeated Tribe. Position Overview The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, is passionate about fitness and excited about serving others, and helps to deliver our purpose “to enrich the lives of others through the power of well-being.” Responsibilities Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process Assists with membership, retail and tanning product sales Promotes membership privileges including tanning, group fitness, small group training and childcare Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOneKickoff standards Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert Answers phones in a courteous, helpful, professional manner Communicates special events to members and guests Facilitates all member requests or forwards to a manager Maintains a professional and courteous disposition Is an expert in all club facility, services, programs and schedules/hours of operation Maintains a clean and organized work area Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility Performs opening and closing checklist and duties Required Skills & Experience Minimum 1 year of experience in a service-oriented position preferred Ability to communicate effectively and demonstrate proficiency in reading and writing skills required CPR/AED certification required (can be obtained within 30 days of hire) Physical Requirements Must be able to lift or move up to 50 lbs Physical effort required for daily duties include prolonged standing and walking Education Requirements High school diploma or GED required Compensation (Hourly) $12-14/hour + Commission PTO Subsidized health insurance coverage (health, dental, vision) for full time positions Basic Life and AD&D HSA Short-term disability Free gym membership Equal Opportunity Employer UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please note that Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship. #J-18808-Ljbffr