Quality Manager

Job Description

Job Description

Purpose:
The Quality Manager's primary goal is to reduce quality issues, audit processes and improve product lines. This role should work towards a year-over-year reduction in customer returns due to quality issues and is responsible for Quality System implementation to ISO-compliant level.

Duties and Responsibilities:

•Collects and analyzes production samples to evaluate quality.
•Analyzes quality control test results and provides feedback and interpretation to production management or staff.
•Monitors performance of quality control systems to ensure effectiveness and efficiency.

•Communicates quality control information to all relevant organizational departments, outside vendors, or contractors.
•Manages all employees of the department including the performance management and hiring of the employees within that department.
•Instructs staff in quality control and analytical procedures.
•Produces reports regarding nonconformance of products or processes, daily production quality, root cause analyses, and quality trends.
•Participates in the development of product specifications.
•Identifies critical points in the manufacturing process and specifies sampling procedures to be used at these points.
•Creates and implements inspection and testing criteria or procedures.
•Oversees workers including supervisors, inspectors, or laboratory workers engaged in quality activities.
•Reviews and updates standard operating procedures and business management systems.
•Reviews quality documentation necessary for regulatory submissions and inspections.
•Directs the tracking of defects, test results, or other regularly reported quality control data.
• Direct product testing activities throughout production cycles.
•Instructs vendors or contractors on quality guidelines, testing procedures, or ways to eliminate deficiencies.
•Monitors the development of new products to help identify possible problems before mass production.
•Confers with marketing and sales departments to define client requirements and expectations.

Qualifications and Requirements:
Technical, associate's or bachelor's degree in industrial-related field preferred.
7 years of industrial-related experience
3 years of managerial experience
Knowledge of quality concepts, statistical analysis, risk management, and investigation techniques.
Knowledge of Microsoft Office, Statistical applications, ISO,

Working Conditions:
Ability to walk, stand, sit, in any combination up to 12 hours a day. The noise level in the work environment can be loud.

Position Type and Expected Hours of Work:
This is a full-time position. Some weekends, evening hours, off shifts, and call outs are sometimes necessary.