QUALITY ASSURANCE LEAD

Quality Assurance Lead

The Department of Technology & Innovation (DTI) is seeking an experienced and strategic Quality Assurance (QA) Lead to support enterprise application delivery and digital transformation initiatives across the City of Chicago. This role will lead quality assurance strategy, testing governance, release validation, and continuous improvement efforts for enterprise platforms, custom applications, cloud solutions, integrations, and digital services supporting city operations and public-facing services. The QA Lead will work closely with Delivery leadership, Project Managers, Business Analysts, Service Owners, Application Development teams, Infrastructure & Operations, Data Services, Security, vendors, and departmental stakeholders to ensure solutions are delivered with high quality, reliability, accessibility, security, and operational readiness.

Essential duties include managing and directing the work of Quality Assurance Analysts, completing performance appraisals for subordinate staff, setting goals and objectives for team members, reviewing QA and testing plans for vendors/contractors, maintaining records and preparing reports on legal procedures for department management, reviewing and interpreting various documents for department management, defining the quality assurance and product testing program, governing and managing activities related to QA and testing using industry best practices, developing a quality assurance and product testing team, and owning the development of QA governance and embedding the management of these activities within the full application and service lifecycle.

Minimum qualifications include six years of work experience in quality assurance testing, or graduation from an accredited college with an Associate's degree plus four years of work experience in quality assurance testing, or graduation from an accredited college or university with a Bachelor's degree or higher plus two years of work experience in quality assurance testing. Preference may be given to applicants who possess professional software testing or quality assurance certifications/credentials.