Customs Brokerage Specialist

Customer Service Representative

To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo

Provide impeccable customer service

Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs

Anticipate, identify, and resolve problems which could delay the timely release or movement of freight

Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements

Resolve banking and letter of credit problems

Advise customers on payment terms

Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review

Resolve billing issues, coordinate post entry activity on customer's behalf

Complete accurate data input or corrections into computer files

Perform route cause analysis as directed by the Account Administrator

Coordinate post-entry activities on the customer's behalf

Manage the entry verification process

Access clients systems (external systems) as necessary

Correspond with business partners in various mediums to include written, phone or e-mail

Produce operational trend reports

Keep business partners apprised of the exception process

Pre alerts - receive and respond as needed per customer SOP

Maintain general knowledge of FedEx products and services

Interact with customers, internal staff/departments and management of all levels

Support Account Administrators with account management activities (exception logs, special spreadsheets)

Perform entry reconciliation as needed

Develop and maintain a strong relationship with customer's front-line personnel

Ability to perform the duties and responsibilities of the Administration and Customs Trade process to support a small office structure

Facilitate entry processing, as well as pre arrival and post arrival exception resolution

HS Diploma or GED required. 12 months of brokerage or transportation experience and/or customer service experience required. MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required

Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills

Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision

Detail oriented. Knowledge in HTS classification & familiar with the harmonized tariff system. Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise. Performs other or additional duties as assigned. Paid Training Provided

Monday to Friday 8:00am - 4:30pm / Hybrid *MUST HAVE CUSTOMS BROKERAGE EXPERIENCE / Candidates must reside within 50 miles of Elk Grove Village, Illinois