Credit Collections Analyst

Overview:

The Credit & Collections Analyst's duty is to oversee and control the overall credit exposure for accounts with assigned territories. The Analyst will work closely with his or her assigned Account Executive & Customer in an effort to reduce short payments, delinquent balances, and credit limit issues.

The Credit & Collections Analyst shall be accountable to, and supervised by, the Director Credit and Collections as well as Credit and Collections Manager & Supervisor.

Essential Job Functions:

Control Credit Exposure :
• Review and address (release) credit hold orders to meet warehouse cutoff times.
• Contact Customers/Account Executives about short payments, and delinquent balances.
• Conduct weekly account reviews with Account Executive & Customers.
• Interact with Account Executives/Customers regarding account open balances.
• Establish payment plans for customers who cannot pay outstanding balance in full.
• Monitor accounts with payment plans.
• Collaborate with sales and customers to resolve payment disputes and account issues.
• Maintain open and effective communication with Account Executives & Customers regarding payment terms and expectations.
• Reconcile customer accounts, investigating discrepancies and proactively resolving issues.
• Ensure past-due accounts are prioritized.
• Analyze root causes of delinquency and recommend comprehensive process changes (internally or externally) to address recurring issues and improve collection efficiency.

A/R
• Apply on-account monies associated with customer open outstanding balances.
• Monitor and manage accounts receivable balances to ensure prompt collection of outstanding invoices(s).
• Research short payments and adjust discrepant amounts.
• Transfer credit balances to credit holding account as deemed appropriate.
• Run statements/invoices.
• Code in house checks.

NSF Checks
• Notify sales and/or customer regarding NSF/Returned checks and coordinate collection of the funds.

Miscellaneous Tasks/Reports
• Generate monthly statements.
• Ongoing communication with management regarding specified parameters (pulling of orders/credit holds, overdue payments, legal reviews)
• Perform other miscellaneous and department related job duties.

Qualifications:
• Good written and verbal communication skills.
• Must be detail oriented with good follow-up skills.
• Excellent organizational skills.
• Excellent problem solving & analytical skills.
• Must be able to multi-task and manage a busy workload in order to meet strong deadlines.
• Possess strong people skills when dealing with sales team and/or customer accounts.

Preferred Knowledge, Skills, and Abilities:
• 3-5 years Credit & Collections experience in the Food Distribution/Food Service Industry.
• Interaction with a large customer base as well as mom & pop accounts.
• Proficient in Microsoft Outlook, Excel & Word.
• Ability to adapt to changing priorities in a fast-paced environment.

Ferraro Foods is an equal opportunity employer.

MON - FRI | 8:30 AM - 5:30 PM