Loan Servicing Manager

Loan Servicing Manager

A growing organization is seeking an experienced Loan Servicing Manager to lead a team responsible for managing a large portfolio of customer accounts and receivables.

This role will oversee day-to-day servicing operations, including payment processing, account administration, collections, customer service, property tax and insurance tracking, and overall portfolio accuracy. The ideal candidate will have strong leadership experience, a background in loan servicing or receivables, and a track record of improving processes and developing teams.

Compensation: $75-$85K Benefits: H/D/V

Responsibilities

• Lead and develop a team responsible for loan servicing, account administration, collections, and customer support
• Oversee accurate and timely payment processing and new account setup
• Manage delinquent accounts and improve collection processes and reporting
• Maintain strong controls around account accuracy, property taxes, insurance, and related documentation
• Develop and monitor KPIs around servicing performance, collections, and portfolio trends
• Identify process gaps and implement practical improvements
• Build and document scalable processes to support company growth
• Ensure customers receive professional and responsive service throughout the life of their account
• Partner with Accounting, Operations, Sales, Legal, and senior leadership
• Manage multiple priorities in a fast-paced environment

Qualifications

• 5+ years of experience in loan servicing, mortgage servicing, customer receivables, or a similar portfolio environment
• 2+ years of leadership experience within servicing, collections, transaction processing, customer service, or account administration
• Experience managing collections and delinquent accounts
• Strong understanding of payment processing and customer account management
• Experience improving processes through automation, documentation, or workflow redesign
• Strong leadership, communication, and problem-solving skills
• Ability to handle sensitive customer situations professionally
• Experience balancing customer service with effective collections
• Bachelor's degree in business or a related field preferred

Key Areas of Responsibility

• Loan and account servicing
• New customer setup
• Payment processing
• Collections
• Customer service
• Account quality assurance
• Property tax and insurance administration
• Documentation and account maintenance