Chatbot IVR Test Lead

We are seeking an experienced Chatbot IVR Test Lead to lead end-to-end testing activities for Contact Center, IVR, Voicebot, and Chatbot applications. The ideal candidate will have strong expertise in manual and automation testing, AI/Agentic testing, and modern conversational AI platforms. This role requires excellent leadership, stakeholder management, and hands-on testing experience. Required Skills 10+ years of IT experience with strong expertise in IVR/Chatbot Testing Hands-on experience with Kore.ai, ASAPP, Google GECX , or similar Contact Center platforms Experience testing Voice Assistants, Chatbots, Voicebots, IVR Systems , and NLP technologies (ASR, TTS, Intent Recognition, NER) 3+ years of experience with Cyara or Agentic Automation Testing tools Strong knowledge of Software Testing Life Cycle (STLC) and QA methodologies Experience in both Manual and Automation Testing API Testing using Postman , JSON, XML, and REST APIs Strong SQL skills with knowledge of relational databases Experience using Jira and Octane for defect and test management Hands-on experience with Linux environments, SSH/PuTTY, log analysis, and script execution Experience creating test plans, test cases, defect reports, traceability matrices, and QA documentation Knowledge of testing LLM-based, NLP, and Agentic AI applications is highly preferred Strong leadership, client communication, stakeholder management, and team coordination skills Key Responsibilities Lead end-to-end testing activities from planning through execution and reporting Validate Chatbot, Voicebot, and IVR applications against business requirements and call flows Design, develop, and execute manual and automated test scenarios Build and enhance automated testing frameworks for NLP and LLM-based applications Perform API, integration, functional, regression, and end-to-end testing Identify, document, and track defects through closure Collaborate with business teams, developers, and stakeholders to ensure high-quality deliverables Mentor team members, allocate work, provide status updates, and drive QA best practices Preferred Skills Google Agentic Platform knowledge Experience with AI-driven conversational platforms Ability to work in fast-paced Agile environments and adapt to evolving technologies #J-18808-Ljbffr