Support Engineer

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen . We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most . Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. As a Support Engineer at Boulevard, you’ll own complex technical problems, drive cross-functional initiatives, and become a go-to expert for specific domains across our platform. Escalations are part of the job, but you’ll do more than resolve them.

You’re the connective tissue between Support and Engineering, embedded in the development cycle to catch supportability issues before they ship and building internal tools that help Product Support scale without pulling in engineering on every issue. You’ll share this work with a small team of domain owners and Support Engineering leadership. It’s a great fit if you take initiative, own your work, and enjoy balancing hands-on technical problem solving with bigger-picture impact. We’re large enough to transform the industry and small enough that your work is visible every day, from support efficiency to product quality to long-term customer trust. What you’ll do here: - Take on top-tier technical escalations and see them through to resolution. - Respond to developer support requests for help with our API and developer environment. - Partner with Support, Success, Onboarding, and Engineering in Slack and weekly meetings to improve customer experiences and product quality. - Join the development cycle and flag supportability issues before features ship. - Become the go-to expert for specific domains across our platform. - Set aside time each week for project work, building tools, scripts, and automations that expand what our CX team can solve for customers. - Create internal tools that help Product Support scale without pulling in engineering on every issue. What you’ll need to thrive: - 4+ years in technical support, solutions engineering, or a customer-facing engineering role at a fast-paced SaaS company. - Deep working knowledge of SQL, APIs (REST, cURL, Postman), logs, and debugging methods, plus comfort building and maintaining internal tools or scripts in Python, JavaScript, or similar. Strong familiarity with POS systems, payments, or hardware-integrated platforms is highly preferred. - A track record of owning a technical area or system end to end, including escalations, documentation, and cross-functional collaboration. - Comfort with sprint planning and engineering rituals, and the ability to turn supportability concerns into actionable input for engineers. - The ability to spot patterns across incidents, anticipate risk, and drive preventative improvements, with sound judgment on high-impact decisions based on customer impact, risk, and business needs.