General Maintenance - Engineer 3

General Maintenance - Engineer 3

Balboa Bay Resort - Newport Beach, CA 92663

Position Summary:

Keeps equipment in good repair with a minimum of downtime by providing day to day maintenance under the direction of the Engineering Manager and Assisting Supervisor. Performs maintenance and repair throughout the hotel requiring certification or proof of proficiency in one or more areas of hotel maintenance and repair such as Refrigeration, HVAC, Commercial Kitchen Equipment Repair and or Central Plant Maintenance. Keeps accurate records on assigned tasks ensuring compliance with OSHA, Fire & Safety Laws.

Duties & Responsibilities

Primary Responsibilities/Essential Functions :

1. Responsible for performing general and complex repairs in and around the hotel requiring expertise or proficiency in MEP equipment maintenance. Performs general level maintenance and repairs based on individual's certification/proficiency, ability, experience, skill level and training. Works in any areas requiring assistance as assigned and based on business need. Repairs include carpentry, mechanics, plumbing, minor electrical, refrigeration repairs, finish work, HVAC repairs, etc. Escalates unresolved issues to other engineers or management as needed to complete repairs and provide high level of guest satisfaction.
2. Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft. Responds to guest and internal requests for service/repair as assigned.
3. Uses computer to receive work orders and record work performed. Keeps timely and accurate records.
4. Performs preventive maintenance on tools and maintains all tools and equipment used in performance of the job. Keeps tools orderly and in good working order.
5. Inspects, maintains, repairs, and replaces parts found throughout the property, such as machinery, repair/cleaning of drains, replacing light bulbs and filters, etc.
6. Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged, or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
7. Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

Other Responsibilities/Supportive Functions :

1. Assists with response during emergency crisis to ensure operational support areas are covered to provide excellent customer service.
2. Assists other engineers with maintenance and repairs as needed.
3. Identifies needed parts, supplies, tools, and materials needed to minimize unneeded down time.
4. Notifies management of major system/building problems or failures and unanticipated maintenance needs.

Qualifications

• Vocational schooling, military training, certification and/or proficiency required in one or more of the following areas: Refrigeration, HVAC, Commercial Kitchen Equipment Repair and or Central Plant Maintenance.
• Four years of mechanical maintenance or related experience required, preferably in a similar work environment.
• Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires general communication and interpersonal skills and commitment to a high level of guest satisfaction.
• Requires ability to perform basic math skills such as addition, subtraction, multiplication, and division.
• Requires basic computer skills and ability to use computer systems used at the property.
• Completes required training as scheduled.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts.
• Proper use and knowledge of various types of tools and equipment used in hotel maintenance and repairs.
• Must maintain a clean and appearance and professional demeanor.