Practice Assistant - Administrative (Medical Front Desk / Receptionist)

Practice Assistant – Administrative (Medical Front Desk / Receptionist) Location: Wayland, MA Contract Duration: 3 Months Work Arrangement: On-site Shift: Monday–Friday, 8:30 AM – 5:00 PM Client: Beth Israel Lahey Health (BILH) – Primary Care Job Summary Sigma, Inc. is seeking a reliable and customer-focused Practice Assistant – Administrative to support the Beth Israel Lahey Health (BILH) Primary Care practice in Wayland, Massachusetts. This is an excellent opportunity for a medical administrative professional with experience in medical front desk operations, patient scheduling, and Epic electronic health records (EHR) . The ideal candidate will have a strong background in a medical office, clinic, or urgent care setting, excellent communication skills, and a commitment to providing outstanding patient service. Key Responsibilities Greet patients and visitors professionally and provide a welcoming front desk experience. Answer incoming phone calls, respond to patient inquiries, and direct calls appropriately. Schedule patient appointments and manage scheduling-related requests. Use the Epic EHR system to support patient registration, scheduling, and administrative workflows. Maintain accurate patient information and support day-to-day medical office operations. Deliver excellent customer service while maintaining patient confidentiality. Assist with general administrative and reception duties to ensure efficient clinic operations. Required Qualifications Previous experience in a medical office, primary care clinic, or urgent care setting . Hands-on experience using Epic EHR is required. Experience answering phones and scheduling patient appointments. Strong customer service, communication, and interpersonal skills. Ability to work on-site in Wayland, MA, during the scheduled shift. Must reside within approximately 30 minutes of Wayland, MA , and have reliable transportation. Candidates must have been separated from Beth Israel Lahey Health (BILH) for at least six months to be eligible for consideration. Schedule and Contract Details Position: Practice Assistant – Administrative Location: Wayland, MA Contract: 3 months Shift: 8:30 AM – 5:00 PM Work Setting: On-site at BILH Primary Care #J-18808-Ljbffr Sigma Systems, Inc.