Senior Manager, IoT Managed Services Operations

Job Description

Job Description

The Sr. Manager, IoTMS Operations leads all operational activities within KORE’s Westbury, NY IoT device configuration and production facility, overseeing production, quality, inventory, logistics, engineering coordination, and continuous improvement initiatives. This role is responsible for ensuring efficient, scalable, and customer-focused operations that deliver high-quality configured IoT devices on time and within budget.

The Sr. Manager, IoTMS Operations drives operational excellence across device staging, firmware loading, provisioning, testing, kitting, packaging, and fulfillment processes while supporting rapid growth, evolving customer requirements, and technology integration.

CORE ACCOUNTABILITIES

Operational Leadership

• Direct and oversee daily operations of the IoT device configuration and fulfillment facility.

• Develop operational strategies to improve efficiency, scalability, quality, and profitability.

• Establish and monitor operational KPIs, productivity goals, and service-level agreements (SLAs).

• Ensure production schedules and customer delivery commitments are consistently met.

• Lead cross-functional coordination between operations, engineering, sales, procurement, customer success, and

quality teams.

Production & Configuration Management

• Oversee all device configuration processes, including:

- Firmware loading and validation

- Device provisioning and activation

- SIM management

- Network and connectivity testing

- Customer-specific software/application configuration

- Serialization and asset tracking

• Optimize production workflows for throughput, accuracy, and traceability.

• Implement scalable operational processes to support increasing order volumes and product diversity.

• Ensure proper staffing, scheduling, and resource allocation across production operations.

Quality & Compliance

• Ensure adherence to quality standards and customer specifications throughout the production lifecycle.

• Oversee quality assurance programs, inspection processes, and corrective action procedures.

• Support compliance with:

- ISO 9001 or related quality systems

- ESD handling procedures

- Customer contractual requirements

- Regulatory and safety standards

• Review operational metrics and customer feedback to drive continuous quality improvement.

Supply Chain & Inventory Oversight

• Manage inventory control processes for devices, accessories, SIM cards, and production materials.

• Coordinate with procurement and suppliers to maintain material availability and reduce shortages.

• Improve inventory accuracy, warehouse organization, and material flow efficiency.

• Oversee shipping, receiving, and fulfillment operations to ensure accurate and timely delivery.

Financial & Strategic Management

• Develop and manage operational budgets, labor planning, and cost-control initiatives.

• Analyze operational performance data to identify trends, risks, and opportunities.

• Support executive leadership with forecasting, capacity planning, and strategic growth initiatives.

• Evaluate and implement automation technologies, software systems, and operational tools to improve scalability.

Team Leadership & Development

• Lead, mentor, and develop operations managers, supervisors, quality personnel, and production staff.

• Foster a culture of accountability, collaboration, safety, and continuous improvement.

• Establish training programs and operational standards for production teams.

• Conduct performance reviews and succession planning for operational leadership roles.

Process Improvement & Technology Integration

• Lead Lean Manufacturing, Six Sigma, or continuous improvement initiatives.

• Identify operational bottlenecks and implement process optimization strategies.

• Collaborate with engineering and IT teams on:

-MES/ERP system improvements

-Automation initiatives

-Production data collection

-Traceability systems

• Standardize workflows and documentation across production operations.

QUALIFICATIONS

Required Qualifications

• Bachelor’s degree in Operations Management, Supply Chain, Manufacturing, Business Administration, or related field.

• 7–10+ years of operations leadership experience in manufacturing, electronics, technology, or IoT environments.

• Experience managing production operations with customer-specific configuration or assembly processes.

• Strong knowledge of manufacturing operations, quality systems, and supply chain management.

• Experience leading cross-functional operational teams in a fast-paced environment.

• Proven track record of improving operational efficiency and scalability.

Preferred Qualifications

• Experience in IoT device manufacturing, device provisioning, telecommunications, or electronics configuration services.

• Knowledge of:

-Firmware deployment processes

-Device lifecycle management

-Cellular/network-connected devices

-Serialization and traceability systems

• Experience with ERP, MES, WMS, or production management systems.

• Lean Manufacturing or Six Sigma certification preferred.

• MBA or advanced operations/engineering degree is a plus.

Key Skills

•Operational strategy

•Production management

•Supply chain oversight

•Quality systems management

•Leadership and team development

•Process optimization

•Budget management

•Data analysis and KPI management

•Customer operations support

•Continuous improvement

•Change management

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WORK ENVIRONMENT

•Combination of office, warehouse, and production floor environments.

•Frequent interaction with production staff, customers, suppliers, and executive leadership.

•May require occasional travel to customer sites, suppliers, or partner facilities.

•Fast-paced operational environment with evolving customer requirements and production priorities.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.

VISION To be the trusted global leader in IoT Connectivity Solutions for over 100,000,000+ connected devices, enabling a smarter, more connected world for all. MISSION To empower our customers to deliver transformative solutions that deliver impactful outcomes to the communities and customers they serve. 

KORE VALUES 
Customer Obsession We earn trust through deep understanding and relentless commitment. We earn the trust of our customers and aim to delight them through our solutions – we want to be loved by our customers. 
Be the Spark We lead with energy, creativity, and urgency. We don't wait for change – we ignite it. We listen, engage, and encourage others to participate. 
Own the Outcome We take accountability seriously – delivering on our promises to customers, teammates, and ourselves. We finish what we start. We think like owners and we’re frugal where it makes sense. 
Grit & Positivity We face challenges head-on – with resilience, optimism, and determination. We look at these situations as an opportunity to create a positive outcome. When we make a commitment, we deliver. We challenge those in a respectful way that do not meet their commitments.
Challenge. Debate. But Be Human. We speak up, question assumptions, and challenge ideas – not people. We aim for the best outcomes through respectful, direct, and open dialogue, keeping in mind we’re all on the same team.

KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.