Service Loaner & Administrative Coordinator

Service Loaner & Administrative Coordinator

Carl Black Automotive Group is seeking a highly organized Service Loaner & Administrative Coordinator to join our Orlando team. This position supports the day-to-day operation of our Service Loaner Vehicle Program and is ideal for someone who is comfortable working with computers, Microsoft Office applications, data entry, recordkeeping, and administrative tasks while also providing excellent customer service.

The right candidate will be detail-oriented, dependable, professional, and able to manage multiple responsibilities in a fast-paced dealership environment.

What You'll Do

• Assist with the daily administration of the Service Loaner Vehicle Program.
• Prepare, process, and maintain customer loaner agreements and related documentation.
• Accurately enter and update customer, vehicle, and rental information in dealership systems.
• Maintain organized digital and physical records for loaner vehicles and agreements.
• Use Microsoft Outlook, Excel, Word, and other computer systems for daily administrative tasks.
• Communicate with customers regarding loaner vehicle procedures, documentation, and vehicle returns.
• Assist customers through the vehicle checkout and return process.
• Inspect vehicles before departure and upon return, documenting mileage, fuel level, condition, and other required information.
• Monitor loaner vehicle availability and help maintain accurate fleet records.
• Work closely with the Rental Manager, Service Advisors, and other dealership departments to keep the program running efficiently.
• Assist with additional administrative and clerical duties as needed.

What We're Looking For

• Strong computer skills and comfort learning new software are important for this position.
• Experience with Microsoft Office, including Outlook, Excel, and Word, is strongly preferred.
• Strong organizational, administrative, and data-entry skills.
• Excellent attention to detail and accuracy.
• Professional written and verbal communication skills.
• Friendly and customer-focused attitude.
• Ability to multitask and stay organized in a busy work environment.
• Previous administrative, office, customer service, automotive, or rental experience is a plus.
• Must be at least 18 years old.
• Valid driver's license and acceptable driving record.

Compensation & Benefits

• $18-$20 per hour, based on experience.
• Full-time position.
• Health, dental, and vision insurance.
• 401(k).
• Employee benefits and company programs.
• Opportunities for advancement within Carl Black Automotive Group.

Join the Carl Black Team

If you're organized, good with computers, detail-oriented, and enjoy helping customers, this could be an excellent opportunity to grow with Carl Black Automotive Group.

Apply today to join our Orlando team.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Carl Black Automotive Group