HOUSEKEEPING LEAD (Part-Time w/ Benefits)

Job Description - HOUSEKEEPING LEAD (Part-Time w/ Benefits) (2600020U) Job Summary Serves as a working leader at a Navy Gateway Inn and Suites and/or Navy Lodge property responsible for leading and inspecting work of team members in performing housekeeping duties ensuring program standards are met. Regularly performs the full range and scope of housekeeping services the same as a Housekeeping Attendant including, but not limited to cleaning guest rooms, public spaces, storage areas, laundry rooms, exterior space, etc. These services include but are not limited to vacuuming, mopping, dusting, scrubbing, washing, moving items, polishing, cleaning, removal of debris/trash, transporting clean and dirty linen towels, etc. Uses hand and powered cleaning equipment in connection with performing duties. Job Number 2600020U Primary Location United States-Florida-Pensacola Organization Pensacola Responsibilities Oversee and pass on information/instructions received from the supervisor manager to Housekeeping Attendants. Assist in the training of new associates, answering questions regarding changes to policies/procedures and pertinent directives. Ensure work schedules are adhered to, keep supervisor apprised of work status assignments and advise concerning problem areas. Train and demonstrate proper work methods and procedures for all personnel. Ensure the most efficient and economical methods of cleaning and maintaining guest rooms are implemented. Ensure required cleaning materials and linen are available. Work along with and accomplish work of the same kind and level as that performed by the associates led. Maintain information on housekeeping work performed by room number of occupants’ departure and arrival dates etc. Maintain continuity in the absence of the immediate supervisor. Greet and welcome guests upon sight, always maintaining outstanding guest relations. Conduct daily inspections of rooms, housekeeping carts, common areas, laundry facilities and maintain written documentation of these inspections. Ensure privacy and security of guests is maintained at all times. Responsible for the security of all items in the storeroom and/or assigned storage areas. Determine and place orders for cleaning supplies, in-room amenities and other materials or equipment needed by the housekeeping staff and ensure items are available when required. Ensure equipment is properly maintained, stored and accounted for. Issue amenities, supplies and linen to the Housekeeping Attendants and perform a monthly/quarterly inventory as required. Handle guest and/or staff suggestions and complaints, resolving problems in a tactful and diplomatic manner referring difficult and/or unusual situations to the supervisor for resolution. Regularly perform the full range and scope of housekeeping services, including but not limited to cleaning guest rooms, public spaces, storage areas, laundry rooms, exterior space, etc. Use hand and powered cleaning equipment in connection with performing duties. May be responsible for the set‑up and breakdown, cleanup of the complimentary self‑service breakfast bar. Assist with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensure surrounding area is returned to its original state and free of all left‑over food by the end of designated breakfast hour. Obtain proper food handling certifications as applicable. Maintain a clean and safe environment. Apply knowledge of blood‑borne pathogen safety measures to determine potential safety concerns related to contaminated linens and personal care items. Follow all NEXCOM Hospitality Group NHG protocols during daily service activity. Perform and inspect laundry operations at the facility. Possess a valid state driver’s license to travel to other lodging facilities as required within the normal scope of duties. May be called upon to maintain operations during inclement weather and other emergencies for a short period of time in the absence of the immediate supervisor. May be required to obtain NHG housekeeping certification within 6 months of employment as well as other certification requirements. Perform other related duties as assigned. Qualifications No experience required. High school graduate or equivalent preferred. Preferred 6 months housekeeping experience. Leadership and/or training experience. #J-18808-Ljbffr