Sr Platform Engineer-1

Job Description: The Senior Platform Engineer is a hands-on engineering role on a platform development team responsible for building and operating Flexential's IT platforms including observability, devops, ITSM incident and release mgmt, and Integrations technologies. This role develops and manages critical platform subsystems for high availability, operational resiliency, security and scalability utilizing native-AI enablement for all outcomes. This is an individual contributor role with significant technical ownership and direct impact on critical Flexential technology roadmap You will work across infrastructure, automation, and application layers — deploying Kubernetes workloads, authoring Terraform modules, building Ansible playbooks, and building GitLab pipelines that other engineers depend on daily. Key Responsibilities and Essential Job Functions: Design, develop and operationally manage automated, resilient, high availability, self-healing, secure platforms with native-AI capabilities for IT needs, serving both internal as well as customer business capabilities Develop, and manage the Observability OpenTelemetry Central Backend Stack: Grafana Enterprise, Mimir, Loki, Tempo, and Alertmanager on Kubernetes/RKE2 via Helm and GitLab CI-CD. Build and manage iaC and CI-CD for automated provisiong and deployment, including Terraform modules for Infra/VM/storage provisioning, Ansible AWX playbooks for OS/App bootstrap, ArgoCD and Helm for Kubernetes configuration. Develop and manage OpenTelemetry Prometheus scrape profile library including SNMP exporters, REST API exporters, and cloud provider exporters (CloudWatch, Azure Monitor, GCP) for multiple device classes. Develop AIOps capabilities on platforms for e.g Observability use-cases: anomaly detection integrations, event correlation rules in Alertmanager, and synthetic monitoring patterns to reduce alert noise. Configure and maintain Zabbix auto-discovery: network range scanning, device classification, and Prometheus service discovery integration. Build and harden Edge Stack deployments (Prometheus + OTel collector) per data center site using GitOps templates. Integrate Alertmanager with ServiceNow: webhook routing, ticket enrichment, auto-close logic, and escalation policy configuration. Maintain platform security: Conjur/CyberArk secret injection at runtime, mTLS between stack components, RBAC in Grafana Enterprise. Author and maintain Grafana dashboards in JSON/GitLab — facility overview, network health, RED metrics, application telemetry. Mentor mid-level engineers, lead code reviews, and establish engineering standards for the team. Represent platform engineering in cross-functional architecture reviews and executive-level program updates. Perform other duties as required and assigned Required Qualifications: DevOps / Automation - 5+ years in a production environment, Kubernetes (RKE2/k3s), Helm chart deployment, system services, Docker/container LGTM Stack Development and Configuration - 4+ years: Grafana, Mimir, Loki, Tempo configuration, tuning, dash-boarding and production operations; Prometheus required Senior-level Python / Scripting frameworks - 5+ years, Automation scripts, exporter development, GitLab pipeline scripting, REST API integrations GitOps / CI/CD - 5+ years, GitLab CI/CD pipeline authoring; Terraform and Ansible as primary IaC tools; ArgoCD or Flux preferred AIOps / Observability Engineering - 2+ years, Alertmanager rule authoring, anomaly detection integration, event correlation, noise reduction techniques Working infrastructure (Linux/VM) management knowledge - 5+ years, Linux administration, VMware vCenter/VCF experience, Netapp storage management, network fundamentals (SNMP, TCP/IP) Secrets Management - 2+ years, CyberArk/Conjur, HashiCorp Vault, or equivalent — runtime secret injection patterns Minimal travel may be required Preferred Skills: Experience and/or knowledge of ITSM processes and workflow automation e.g. Incident & Response Mgmt (IRM), Release mgmt., ServiceNow ITSM integration, alert routing, escalation policy design, SLA-driven on-call workflows Hands-on experience or working knowledge of Boomi integrations PaaS(iPaaS) technologies Experience working with BAS / BMS systems in a Datacenter / OT environment. Hands-on experience working with AWS products in a Well-architected Framework and multi-account model to develop various compute, storage, network iaaS and PaaS services for IT applications. Base Pay Range: Annualized/Hourly salary range offered for this position is estimated to be $150,000 - $165,000. However, the actual pay range depends on each candidate’s experience, location, and qualifications. Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today! Benefits of working at Flexential: • Medical, Telehealth, Dental and Vision • 401(k) • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) • Life and AD&D • Short Term and Long-Term disability • Flex Paid Time Off (PTO) • Leave of Absence • Employee Assistance Program • Wellness Program • Rewards and Recognition Program Benefits are subject to change at the Company's discretion. Flexential participates in the E-Verify program. Please click here for more information. EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Flexential offers flexible and essential services that help organizations optimize their journey of IT transformation while simultaneously balancing cost, scalability, compliance and security. The company, co-headquartered in Charlotte and Denver, is committed to building trusted relationships and delivering tailored solutions that suit the individual needs of its customers. Flexential is deeply invested in the success of its customers, who trust it to deliver core data center solutions of colocation and connectivity, as well as, cloud, managed solutions and professional services. Flexential’s robust suite of assets spans 21 markets and comprises 38 highly redundant and connectivity-rich data centers. For more information on Flexential, please visit Flexential is a registered trademark of the Flexential Corp. Follow Flexential on LinkedIn, Twitter, Facebook and YouTube.