Patient Care Coordinator

Patient Care Coordinator (PCC) Hearing Healthcare Office

York, PA

$35,360 - $40,520 (based on experience and bonuses)

Are you someone who enjoys helping people, staying organized, and creating a great customer experience?

We are looking for a Patient Care Coordinator (PCC) to join our York office. This role is the first point of contact for our patients and plays a key role in creating a positive, welcoming experience while supporting the success of the office.

This position is ideal for someone with office experience, strong customer service skills, and a background in sales or inside sales.

What You'll Do

Greet patients and create a warm, professional first impression

Answer phones and schedule appointments

Confirm upcoming appointments and manage the schedule

Support patient flow throughout the day

Assist with patient follow-up and communication

Help maintain office organization and daily operations

Support the provider in delivering an excellent patient experience

What We're Looking For

Previous office or administrative experience preferred

Strong customer service and communication skills

Experience in sales, inside sales, or customer-facing roles is a plus

Comfortable handling phones, scheduling, and multitasking

Positive, team-oriented attitude

Organized, dependable, and detail-oriented

Compensation & Benefits

Competitive hourly or salary + bonus opportunities

Paid time off and holidays

Stable, full-time position

Opportunity for growth within the organization

Why This Role Matters

Hearing loss can isolate people from the moments that matter most. As a PCC, you help create a welcoming environment and ensure patients feel comfortable, cared for, and supported from their first call to their follow-up visits.

You'll play a key role in helping people reconnect with their families, conversations, and everyday life.

If you enjoy working with people and want a role where you can make a difference every day, we'd love to hear from you.