Supervisor, Card Services

Illinois Credit Union League

Naperville, IL

Job Description
Job Description
Your Mission
As Supervisor, Card Services, you'll keep Envisant's card programs, products, and services running at full throttle-so member credit unions and partners get fast, accurate support when it matters most.
Key responsibilities include overseeing daily operations for the Cards Department; assigning work and schedules for member service representatives; coaching and developing staff to follow ICUS standards, procedures, and mission; providing technical and operational guidance for Envisant systems (including balancing and workflow/user maintenance); coordinating support transitions from Implementation to Customer Service; serving as an escalation point for credit unions, processors, and partners; communicating clearly in writing and verbally; ensuring compliance with card network rules and regulations; building strong business relationships; and participating in partner-led training tied to new product development.
Required qualifications/skills:
- Bachelor's degree or recognized industry equivalent; 3-5 years of related experience
- Financial institution/payment industry experience
- Prior supervisory experience
- Proficiency with Word, Excel, and PowerPoint
- Leadership, teamwork, and collaboration strengths
- Experience with RingCentral, FIS systems, and Salesforce
Ready to lead with integrity and energy? Apply today.
Rewards That Matter
Medical, dental, and vision coverage support your health. Build long-term security with a 401(k) and life insurance. Use a Health Savings Account (HSA) and Flexible Spending Account (FSA) to manage eligible expenses your way. Enjoy a competitive salary, paid time off to truly recharge, and employee discounts that add extra value to everyday purchases.
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