Account Coordinator

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ACCOUNT COORDINATOR - Inside Sales / Order Coordination

ROLE PURPOSE

Owns the internal coordination of customer orders from initial request through accurate entry, sourcing, status communication, fulfillment coordination, and issue resolution while supporting profitable sales and a reliable customer experience.

| Primary ownership | Customer communication, order entry and accuracy, internal order coordination, authorized sourcing, status follow-up, and sales support | Works closely with | Outside Sales, Purchasing, Inventory, Service Representatives, Field Specialists, Fabrication, Credit/Accounting, and branch management

ESSENTIAL DUTIES

• Respond promptly and professionally to customer calls, emails, walk-ins, and internal sales requests.
• Clarify the customer's application, item, quantity, timing, delivery, and documentation needs; involve the appropriate salesperson or technical resource when a request exceeds the role's knowledge or authority.
• Prepare quotes and enter sales orders accurately using approved customer, item, quantity, price, tax, location, shipping, and payment information.
• Confirm stock availability, lead time, delivery method, special instructions, and order status before making commitments to the customer.
• Recommend appropriate related products or services when helpful, without substituting products or changing specifications without customer and company approval.
• Coordinate with Outside Sales, Purchasing, Inventory, Yard, Delivery, and Fabrication so orders are sourced, staged, produced, delivered, or collected as promised.
• Initiate or process purchase orders only within assigned authority and approved procedures; maintain accurate links and records between the customer requirement and purchased material.
• Monitor open quotes, sales orders, backorders, special orders, purchase orders, and customer commitments; follow up until the next responsible party and due date are clear.
• Communicate order status, delays, substitutions, discrepancies, and resolution options promptly to the customer and appropriate internal team members.
• Maintain accurate customer, contact, quote, order, pricing, communication, and issue-resolution records in NetSuite and other approved systems.
• Support walk-in and pickup customers, including coordinating material pull and staging; assist physically when needed without abandoning order-control responsibilities.
• Escalate pricing exceptions, credit issues, tax questions, returns, warranty matters, customer complaints, or commitments outside assigned authority.

ACCOUNTABILITY & PERFORMANCE EXPECTATIONS

• Order accuracy: Quotes, sales orders, purchase-related records, and customer instructions are complete and correct before release.
• Customer communication: Customers receive timely acknowledgments, realistic commitments, status updates, and issue follow-up.
• Order ownership: Open orders and exceptions are actively monitored until fulfilled, transferred to a clearly identified owner, or formally closed.
• Profit and policy protection: Pricing, purchasing, credit, tax, substitutions, and delivery commitments remain within assigned authority and company policy.
• Internal coordination: Each supporting department receives accurate information, documentation, priorities, and due dates needed to execute the order.
• Record quality: NetSuite and approved records reflect the current customer requirement, order status, communications, and next action.

MINIMUM QUALIFICATIONS & JOB REQUIREMENTS

• Previous inside-sales, order-management, or customer-service experience is required; oilfield or industrial-supply experience is preferred.
• Working knowledge of oilfield supplies, industrial tools, hoses, fittings, safety products, and related products, or the ability to demonstrate proficiency during training.
• Strong written, telephone, customer-service, organizational, follow-up, and problem-solving skills.
• Ability to manage multiple orders and priorities accurately in a fast-paced environment.
• Proficiency with computers and Microsoft Office; NetSuite or comparable ERP experience is preferred.
• Professional judgment and the ability to work effectively across Sales, Purchasing, Inventory, Operations, Fabrication, Delivery, and Accounting.
• Bilingual English/Spanish communication skills are preferred but not required.
• College education or relevant industry training is preferred but not required.
• Valid driver's license and an acceptable driving record when operation of a company vehicle is assigned.
• Reliable transportation to and from work and the ability to work assigned hours.

Physical requirement note: The employee must be able to perform the essential functions of the position, including lifting and handling materials weighing up to 50 pounds, with or without reasonable accommodation.