HOSPICE HOUSE MANAGER

Job Description

Job Description

POSITION TITLE: Hospice House Manager

REPORTS TO: Hospice House Director

*Only applications received through our website at will be considered.

Additional 3% added to base rate for BSN or MSN

Additional pay for Hospice certification

Essential Functions

Manages, leads, and coordinates skilled, quality patient care and services for up to 25 Hospice House patients by an interdisciplinary team.

Challenges in Position

• Flexible work schedule, including evenings and weekends.
• Will encounter patients, families, and staff in high emotional states.
• Coordinate several tasks at one time with frequent interruptions.
• Deal with sensitive and confidential issues concerning staff, patients, and families

Qualification Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with professionalism and mutual respect for all. 
• The requirements in this job description are representative of knowledge, skill, and/or ability required. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Required:

• Associate's degree in nursing
• Minimum of 5 years RN experience
• Minimum of 2 years Hospice RN experience

Preferred:

• Bachelor’s degree in nursing 
• 1 year of supervisory experience

Certificates, Licenses, Registrations, Vaccines

Required:

• GA RN license or multi-state RN license in good standing
• CPR Certification
• Valid state Driver’s License
• Car Insurance per Columbus Hospice policy
• Influenza vaccine during influenza season required (November – March)

Preferred:

• Hospice and Palliative Care CHPN certification or 
• Attain within 1 year of employment required

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from families, patients, peers, groups of managers, clients, customers, and the community. 
• Ability to communicate well orally and in writing, with strong interpersonal skills to provide effective leadership to interdisciplinary team members.

Position Requirements (not all-inclusive)

Provide individualized patient care to include the following:

• Daily management of the Hospice House staff and operations, to include communication with staff regarding patient care and documentation, and overall management of staff.
• Coordination of patient care to hospice patients in the various levels of care, and monitoring for eligibility and documentation of those levels of care.
• Knowledgeable of Medicare Conditions of Participation for Hospice & Inpatient Hospice, Medicaid Regulations, Joint Commission standards, Georgia State Hospice regulations, Alabama State Hospice regulations (including Medicaid), and Columbus Hospice Policies & Procedures.
• Understanding of and ability to guide others in the provision of aggressive symptom management, as well as comfort care.
• Able to work with diverse individuals and personalities, to include patients, families, physicians, other community health care providers, and Columbus Hospice staff.
• Familiarity with Columbus Hospice House physical facility and equipment, including oxygen system, emergency power generator, patient bathing system, electrical systems (call lights, etc.) and other facility specifics.
• Responsibility for staffing and other personnel issues for Hospice House staff. Project staffing needs based on patient acuity and census. Create timely and comprehensive staff schedules to meet patient needs.
• Evaluate patient care based on standards of practice and compliance with the hospice plan of care.
• Ensure that patient care is delivered within budget, and at the prescribed mix of general inpatient care and respite care.
• Ensure timely and accurate documentation by all team members, to include timely and appropriate recertifications and completeness of patient records.
• Evaluate team members per policy. Responsible for annual evaluations of assigned staff. Timely assessment of performance with timely interventions for care and performance that does not meet standards.
• Communicate with other managers to ensure appropriate and adequate housekeeping, facility care, and dietary support.
• Coordinate and lead team meetings. Assure that interdisciplinary care plans are updated every two weeks, recertifications are current, and physicians’ orders are received and filed appropriately.
• Ensure that reports are completed as per policy, to include variance reports, infection control reports, incident reports, performance improvement reports, chart audits, and pain assessments.
• Inform Hospice House Director when additional team members are needed and assure that qualified staff are hired and comprehensive orientation is given to each new team member.
• Ability to budget and monitor for cost-effective provision of appropriate patient care.
• Ensure that patient surveys are mailed weekly by Team Assistant.
• Participate in staff development as required, to include 15 hours of CEUs per evaluation year as per Columbus Hospice policy.
• Attend and/or participate in one Memorial Service per evaluation year as per policy.
• Participate in performance improvement activities and particularly monitor issues specific to Hospice House care.
• Attend management and other meetings as scheduled.
• Attend mandatory in-service education and staff meetings.
• Attend social functions and education activities as assigned.
• Ability to supervise and manage on a daily basis a professional mix of disciplines as assigned. Identify own learning needs and participate in educational opportunities to meet those needs.
• Demonstrate commitment to the mission and service excellence process by adhering to all facets of the Columbus Hospice Policies and Procedures.
• Represent the company in a positive and professional manner at all times with others, e.g., coworkers, management, vendors, and customers.
• Complete all job responsibilities in a thorough and complete manner, utilizing good judgment in all aspects of the job.
• When unsure of a directed task or any part of job responsibilities, proactively seek the assistance of immediate supervisor.
• Strong clinical skills, comfort with teaching, and ability to care for hospice patients and families throughout the age continuum.
• Understanding of and commitment to the hospice philosophy. 
• Serve as back-up for Hospice House Director when needed.
• Assist with special projects as requested.
• All other job duties as may be assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear. The employee frequently is required to stoop, kneel, or crouch. The employee is occasionally required to sit and taste or smell. The employee must occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to wet and/or humid conditions, and risk of electrical shock. The noise level in the work environment is usually moderate. Potential exposure to hostile environments, cigarette smoke, and pets.